Customer Support Representative

Oshkosh Corporation Villa Rica , GA 30180

Posted 2 months ago

COMPANY PROFILE

The Commercial segment is a leading manufacturer of refuse collection vehicles, front and rear discharge concrete mixers, portable and stationary concrete batch plants, field service vehicles, and truck mounted cranes. All backed by 24/7 support, our segment's brands consist of McNeilus, CON-E-CO, London Machinery, and IMT. Oshkosh Commercial leads it's industries in both innovation & quality.

Oshkosh Commercial is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.

SUMMARY

An inside sales position responsible for assisting customers with part sales and service support. Foster a positive working relationship between outside sales, technical support, service, and shipping to provide quality service in a timely manner. Work to achieve company goals, utilizing effective communication, and support all aspects of customer service in everyday business activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide superior customer service support to both internal and external customers through the following (not limited to) daily tasks:

  • Develop a focus on customer service within the department that begins with a first point of contact and follow through.

  • Processing all order and quote requests.

  • Handle customer service calls or direct them to the appropriate representative.

  • Investigate and resolve invoicing, pricing, inventory issues.

  • Review and process product return requests.

  • Resolve customer issues in a timely manner involving the necessary persons.

  • Provide tracking or proof of delivery when requested.

  • Manage individual open order report.

  • Utilize necessary documentation and reference materials.

  • Support company and individual sales goals.

  • Work directly with outside sales reps in supporting customer follow up.

  • Provide customer support for eCommerce web site and EDI transactions.

  • All other duties and responsibilities that are reasonably assigned by the employer or its designee.

BASIC QUALIFICATIONS

  • High school degree or equivalent and seven plus years of related experience

  • Associates Degree and five plus years of related experience

PREFERRED QUALIFICATIONS

  • Product line knowledge refuse and mixer

  • Knowledge and understanding of refuse and mixer parts market

  • Good written and verbal communication skills

  • Ability to prioritize and multi-task while under pressure. Providing superior service and support under all conditions.

  • The ability to communicate in a positive manner with internal employees, external vendors, dealer organizations, and customers

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.


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Customer Support Representative

Oshkosh Corporation