Homebase Houston , TX 77020
Posted 3 weeks ago
Hi, Future Homie!
As a Homie, you'll be part of an unstoppable team that puts customers first, embraces each day with excitement, and strives for excellence in everything you do. We're revolutionizing the way small businesses manage their teams and grow their business. What this means for you is a shared passion for innovation and making a difference for the people we serve. So what do you say, will you join us on our mission to empower small businesses?
As a Homie, you are a bar raiser, which means you come with:
2+ years of customer support experience
2+ years working in payroll support or implementation
Understanding of payroll fundamentals at the federal, state, and local levels
Proven track record of providing exceptional customer service and building strong customer relationships in a contact center environment
Excellent communication skills with a friendly and professional demeanor
Ability to effectively multitask, prioritize, and manage time in a fast-paced environment
Demonstrated problem-solving skills and the ability to think analytically
Tech-savvy with the ability to quickly learn and navigate new software applications
Ability to work independently as well as collaboratively within a team
Flexibility to adapt to changing priorities and business needs
Passion for supporting small businesses and helping them succeed
Set high standards for yourself matched with exceptional interpersonal skills
Grit and enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change coupled with a goals-over-roles attitude
As a Homie, you will make an impact by
Delivering excellent support services to our customers via phone, email, and chat. You will assist our clients in resolving payroll-related inquiries, troubleshooting technical issues, and ensuring their seamless usage of our payroll product. The ideal candidate will possess a strong understanding of payroll fundamentals, be technically proficient, exhibit a strong work ethic, and demonstrate a genuine passion for helping small businesses succeed.
Providing exceptional customer support by promptly responding to customer inquiries via phone, email, and chat channels
Troubleshooting and resolving customer-reported problems by effectively diagnosing and escalating issues as needed
Educating customers on the features, functionalities, and best practices of our payroll product
Keeping accurate records of customer interactions, inquiries, and resolutions in our customer support system
Collaborating with internal teams to convey customer feedback, identify trends, and suggest product enhancements
Ensuring customers are getting the most value from our products and that they are on the right plan to best meet their needs
Striving to exceed customer expectations and contribute to the overall customer satisfaction and retention goals
Staying updated on industry trends, regulations, and changes in payroll practices to ensure accurate and up-to-date support
Willingness to learn and keep up with product enhancements to support customers effectively
What We Offer
401(k) program + 4% company match
Employer supplemented Medical, Dental, and Vision Insurance Plans
20 days of accrued PTO, annual paid holidays, and paid volunteer time off
Continued learning and development stipend
Paid life insurance
Short- and long-term disability coverage
Paid parental leave after 1-year of service
Commuter benefits
Flexible spending account (FSA) options
Top-of-the-line equipment and stipend for workspace setup
Work from home Thursday, & Friday
Meals provided at our vibrant workspaces
Team offsites and monthly opportunities to engage with fellow Homies
What to Expect During the Interview Process:
Meet the Talent Acquisition team
Meet the Hiring Manager
Participate in a Technical Interview
Meet the Leadership team
Professional Reference Checks
Background Check + Offer Stage
Welcome to the team
Diversity, Equity, and Inclusion at Homebase
At Homebase, we take pride in fostering a welcoming space where every Homie of every gender, age, orientation, culture and walk of life can be their full selves. Diverse perspectives empower us to build the best-in-class platform for small businesses and hourly shift workers. We recognize that experience comes in many forms, so if you think you're close to what we're looking for (even if you don't meet 100% of the qualifications), we encourage you to apply!
About Us
Our mission is to make small business teams unstoppable.
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 100,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. As the leader in small business team management, Homebase tracked 1+ billion hours for 2.5+ million workers last year.
Homebase is based in San Francisco, Houston, Denver, and Toronto. We are backed by leading venture investors L Catterton Growth, Emerson Collective, Notable Capital, Bain Capital Ventures, Khosla Ventures, Baseline Ventures, Cowboy Ventures, Bedrock Capital, and PLUS Capital.
Interview Recording Notice
By participating in interviews with Homebase, you consent to using Metaview, a recording and transcription tool, during the interview process. Please be aware that all interviews may be recorded and transcribed to evaluate candidates and ensure the quality of our recruitment process. If you do not consent to be recorded, please inform the Talent Team at the beginning of the call, and appropriate arrangements will be made to accommodate your preference. Your privacy is important to us, and the recorded interviews will only be used for internal evaluation and assessment of candidates.
Homebase