Customer Support Representative

Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

As a member of the Hunter Douglas family of brands, Custom Brands Group (CBG) began in 1976 as a mini blinds company located in downtown Los Angeles. We are an industry leader in creating products that exceed customer expectations and drive success. At CBG, we've cultivated the best of both worlds: the horsepower of a multi-national company, combined with the nimble, dynamic, people-centric approach of a small business. As our company continues consistent and significant year-over-year growth, there are more opportunities than ever.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.  By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview:

We are hiring! Join our growing Customer Service Team!

Our next class will start onsite in our Salt Lake City office on August 2nd. Training to start on August 5th from 8AM to 5PM for up to 6 weeks. Post-training we will send you home with company issued computer equipment for a remote work setup.

What you'll do

As a Customer Support Specialist you will be responsible for:

• Respond to all incoming calls and emails on a continual basis to support our dealer customer base with a focus on quality

• Receive on the job training to follow established guidelines while entering custom window treatment orders in SAP and Salesforce and ensure accuracy.

• Provide excellent follow up and customer experience by resolving all service requests timely and completely.

• Effectively communicate with customers and team members using Google and Microsoft office tools, both in verbal and written form while maintaining an upbeat, positive attitude.

• Build and maintain professional relationships with dealers, management and team members.

• Robust onsite initial training program with continuous onsite training in the future for increased pay opportunities

• Ability to work from home post-training in the comfort of your own home, all equipment provided by the company

• 2 weeks of personal leave time (sick and vacation combined) in your first year of employment with increased time off with tenure 

• 9 annual paid holidays

• $500 equivalent sign on bonus

• $200 home office set up allowance

• $50 internet reimbursement, per month post training

• $17.00 per hour starting pay rate which includes level 2 training premium

Who you are

• High school diploma or equivalent required

• At least 1-2 years of customer support call center experience in a fast-paced product, retail, sales, or related environment required.

• Ability to multitask and prioritize

• Demonstrated working knowledge of Google email, MS Office or other similar Windows based programs required.

• Comfortable working in a team environment where communication flows freely at all levels and the customer experience is always our priority.

What's in it for you

• Hourly Wage: $17.00 per hour

• Generous benefit package including medical, dental, vision, life, disability

• A company culture that prioritizes internal development and professional growth

• Time off with pay

• 401(k) plan with a degree of employer matching

• Paid parental leave

• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential

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Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.