Customer Support Representative

Concept2, a market-leading manufacturer of stationary fitness ergometers and composite racing oars, seeks a talented and motivated individual to join our Customer Service team, in our Morrisville, VT headquarters. Primary Responsibilities Serve on the Customer Service team; this includes taking orders for indoor rowers, ski and bike ergometers, composite racing oars, and spare parts, helping troubleshoot problems, and providing a wide range of information to our customers Communicate with customers via phone, email, web, chat, and in person Communicate with existing and potential accounts Account maintenance, including quotes for equipment, order entry, following up with carriers Potential for occasional business travel Ongoing learning about all Concept2 products Required Qualifications One or more years of experience in a professional setting providing customer support.

Outstanding communication and interpersonal skills Excellent product knowledge, or ability to learn about products quickly Solid computer skills (MS Word, Excel, Outlook) Troubleshooting Ability to work independently and within the structure of a team Excellent attention to detail Basic mechanical skills College degree or relevant work experience Rowing or fitness background is a plus Must be authorized to work in the U.S.A., now and in the future. Visa sponsorship is not available for this position. At Concept2, our workplace is informal, yet professional and friendly, with a supportive environment that rewards hard work.

We offer excellent compensation and benefits packages, including fully paid medical, dental, and vision premiums for both employees and their families. Concept2 is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to thrive, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, status as a protected veteran, or any other legally protected status.