Customer Support Representative

Age Of Learning Glendale , CA 91206

Posted 1 week ago

Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of more than 600 individualsfrom educators, developers, artists, writers, designers, and engineers, to producers, product managers, and marketing experts.

We are the creators of the award-winning Early Learning Academy curriculum, experienced by more than 10 million children worldwide who have completed over 3 billion Learning Activities to date.

We are committed to helping every child learn. Our Education Access Initiatives reach millions of children by offering the full ABCmouse curriculum at no cost to teachers and community institutions such as libraries, Head Start programs, and community centersincluding public housing authorities and after-school programs.

At Age of Learning, we are Bringing Learning to Life!


Join a team that's revolutionizing the way children learn. Our award-winning product,, is used in homes, schools, libraries and other learning centers across the U.S. and around the world, with more than one billion learning activities completed to date.

We are looking for dynamic Customer Support Representatives (Tier I) to provide an exceptional customer experience. As an effective communicator who is solutions oriented, able to multitask, and is willing and able to take initiative you will thrive in this role. We look to promote from within and offer opportunities for growth with the Customer Support Team as well as the Age of Learning Team.

Primary Responsibilities:

  • Handle incoming customer communication (phone, email, chat)

  • Perform basic troubleshooting and provide website support

  • Assist customers in handling of their accounts (billing, renewals, cancellations)

  • Obtain customer information and update the customer information as needed

  • Audit customer information for errors and discrepancies

  • Demonstrate knowledge of product and services

  • Suggestively sell upgraded services as appropriate for customer needs

  • Meet personal and team targets


  • Minimum of 6 months of prior Customer Service Experience

  • Must be able to work a flexible schedule including Saturdays and Sundays.

  • Prior experience in a call center is preferred not required

  • Excellent verbal and written communication skills

  • Demonstrated attention to detail

  • Consistent effort and energy

  • High School diploma or equivalent required

We provide:

  • Medical, Dental, Vision
  • 401k
  • Highly competitive PTO policy

  • Casual Dress Code

  • Snacks + Drinks (Coca Cola Freestyle Machine)

  • Gaming room including an Arcade (2,000+ games) as well as PS4's

  • Frequent team and company outings

  • Limitless opportunities for professional growth!

This is an in-house, full-time position based at our headquarters in Glendale, CA.

Starting salary:

  • $15/hr

Application process:

In addition to applying to the position, candidates must also complete a series of Spark Hire video questions as part of the application process. Please see link and instructions below.

Before you begin, you will be given the option to view a video tutorial that will walk you through set up, give you an opportunity to check your audio and video, and allow you to answer a sample question to ensure that everything is working properly. When you are ready to begin, you may continue to the first question.

After hearing each question, you will have one minute to prepare your answer and two minutes to record. Make sure you think about your answer before recording - you only get one take! After you have completed all of the questions, you may submit your questions!

Follow this link to proceed to the interview:

Age of Learning does not sponsor work-related visas for this position. This includes, but is not limited to, H1B visas

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Head Of Customer Support

Age Of Learning

Posted 2 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Company Overview Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of 600+ individuals comprised of nationally-renowned educators, curriculum experts, designers, animators, engineers, and more. We develop engaging, effective digital learning content to help children build a strong academic foundation for lifelong success. Our flagship product Early Learning Academyâ is a comprehensive curriculum and the #1 learning app and website for children ages 2 through 8. More than 18 million children worldwide have completed over 4 billion learning activities on ABCmouse. Other Age of Learning programs include an immersive English language learning product for children in China; ReadingIQ, a world-class digital library with thousands of curated books; and a groundbreaking adaptive learning system that personalizes math instruction for every learner. We are committed to helping all children succeed. Through our Education Access Initiatives, we make ABCmouse available at no cost to millions of children through schools, libraries, Head Start programs, and community centers—including public housing authorities and after-school programs. As we expand our global reach and broaden the educational impact of our programs, we're looking for passionate, ambitious, and collaborative leaders to become a part of our growing team. Summary As the Head of Customer Support you will oversee our in-house customer support department and are responsible for owning and driving the success for our staff and customers. You are a strategic, empathetic leader who effectively operates in a fast-paced environment. You know what it takes to provide world-class customer onboarding, support, adoption, advocacy, and retention, and you can do all of the above while closing monitoring the KPIs and outcomes of the team, including NPS, renewal rates, and response times) As the Head of Customer Support, you will: Responsibilities * Partner with the management team to align customer service department policies and systems with the company's objectives * Design, develop and implement tools and procedures pertinent to the effective and efficient operation of the Customer Support Department * Lead by example, motivating and generating enthusiasm among customer support employees * Proactively manage cross-functional interactions and operational processes to ensure the Customer Support team is adapting to evolving business and customer needs * Measure Effectiveness of Customer Support team - refine operational metrics for the team, create reporting and review cadences, apprise executive team * Establish clear roles, directions, responsibilities, and performance requirements for the Customer Support team * Drive improvements in overall service levels, transactional efficiencies, and cost management * Ensure Customer Support leadership team and associates exhibit a high degree of ownership and accommodation when interfacing with customers * Build and maintain strategy for the department to accommodate growth and expansion * Set performance standards to meet customer support goals of company * Maintain in-depth working knowledge of Age of Learning systems and processes * Keep employees, teams and management engaged and focused on short-term urgencies while preparing for long term growth * Work continually towards self-development to stay current on customer service, sales and supervisory procedures & practices * Work across disciplines to provide feedback to the company regarding service failures or customer concerns * Provide feedback to specific departments to ensure all customers have accurate and timely information on product and changes * Manage the recruiting, selection and retention process for the Customer Support Department Required Qualifications * 5-7 years of relevant professional experience which includes a minimum 2-3 years in each of the following areas 1) Managing a customer success team 2) Cross functional team management 3) Customer relationship management * Bachelor degree or higher in Business, Management or related field * Enthusiastic and creative leader with the ability to inspire others * Proven experience with Customer Support analytics, tracking metrics and managing data * Experience scaling and developing customer success teams * A track record of being a team player and leader with strong interpersonal and communications skills * Ability to manage influence through persuasion, negotiation, and consensus building * Be meticulously detail-oriented with the ability to multitask, manage customer expectations and align internal resources for quality and timely delivery of projects * Natural ability to think several steps ahead of the customer and take proactive steps to address roadblocks and issues Age Of Learning Glendale CA

Customer Support Representative

Age Of Learning