Dear Potential BuildingLink-er, Before you read any further, please know that we take a highly-personalized approach to our recruitment process. This is reflective of the investment we put into our people. Its really important to us that you take the time to read the requirements for this role and follow our application process as noted below. We look forward to getting to know you!
About the Position
Do you pride yourself on delivering best-in-class customer service? Are you a tech-savvy problem solver looking for a position where no two days are ever the same? BuildingLink is looking to hire a full-time Customer Support Associate to be on one of the most highly praised customer support teams in the industry!
BuildingLink simplifies and elevates modern working and living in residential communities, with inspired solutions, pioneering technology, and dedicated service. We are a rapidly growing SaaS company, providing an incredibly robust, cross-platform (web, mobile, and desktop) suite of products, serving 5,000+ properties and a growing customer base of nearly two million residents across the globe.
Were seeking an ambitious, charismatic, dependable, and versatile candidate who takes tremendous pride in delivering best-in-class customer service. The ideal candidate is a creative problem solver, who will become an expert in all things BuildingLink, and possess a knack for tackling a diverse range of challenges head on.
This role reports into the Training & Support Team Lead. As the face of the company, you will establish and nurture long-term relationships with customers, from low-tech residents to high-value property managers, offering assistance, guidance, troubleshooting, and creative workarounds.
Job responsibilities include:
Heres How to Apply
To be eligible for consideration, please submit a COMPELLING cover letter. Win us over on what makes you great! We read every application and cant wait to learn about you!
What BuildingLink Can Offer You
BuildingLink is a multi-generational, family-owned and operated company with the curiosity, energy, and entrepreneurial spirit of a startup! At BuildingLink, youre more than just an employee, we literally adopt you and tell everyone youre our really cool cousin. Just kidding sort of, but heres what we offer:
BuildingLink is an industry leading property management technology used by over 5,000 high-rise residential communities globally. As an industry pioneer and leading innovator, our solutions, service, and people have made us one of the most recognized and respected technology providers among property managers and staff, condo/coop boards, and landlords. Our roadmap is packed with new and exciting initiatives to help buildings run even better. Resident lifestyle, voice assistant with our Amazon Alexa Skill; Ledger for simplified property management accounting, more platform integrations, and IoT sensor solutions to target and solve buildings operational headaches are just a few of the key initiatives we have in the pipeline. So, if youre looking to work for a dynamic and successful company that cares deeply for both its customers and employees, please apply!
Check out our website to learn more! https://www.buildinglink.com
BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.