Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples' lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care. Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see. If you believe your education and experience are in line with the position responsibilities and qualifications, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume via the application process. Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
We are looking for an energetic, dynamic individual to join our team! The ideal candidate will thrive in a fast-paced, high-volume call center environment and whose passion includes the delivery of exceptional, results oriented experiences for our customers and the patients they serve.
Handling Customer Calls to facilitate a 7 day Call Center Support Function. Through telephone and electronic (i.e. email, fax, remote diagnostics) technology provide technical resolutions on Hardware, Software, Consumables and LIS related calls from existing customer base.
Possess excellent phone soft skills and communication skills, both verbal and written.
Assign calls to field service when unable to resolve over the phone.
Recognize and communicate product issues, complaints and improvements.
Capture and document all aspects of the customer interactions/issues into a customer interaction database.
Adhere to and work within defined procedures and practices to determine appropriate actions.
Demonstrate ability to investigate issues through to root cause.
Demonstrated critical thinking and problem solving skills.
Collect and analyze data and classify complaints according to FDA requirements.
Continually build upon current knowledge and grow with the expanding Beckman Coulter product menu.
Associates Degree in Microbiology or similar discipline.
1-3 years previous customer service experience.
Bachelor's Degree in Medical Technology, preferably with previous experience in a medical technology call center or clinical laboratory with a primary focus in Microbiology.
Experience with an ERP system preferably Oracle or Service Max.
Networking and/or Laboratory Information System (LIS) customization/configuration experience preferred.
Experience with Clinical Microbiology instrumentation/software a must.
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page
Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.