Customer Support Manager

US Ecology, Inc. Livonia , MI 48151

Posted 3 months ago

About You

You're a natural leader, mentor and a problem solver. Getting the job done well requires collaboration, and you're never afraid to roll up your sleeves and put your strong work ethic to use. Customers and colleagues appreciate your ability to build strong relationships, and you understand the importance of excellent customer service.

Position Snapshot

The Customer Support Manager at US Ecology is a trusted advisor to our retail support staff, customers, sales force and operations team. Organizing and guiding staff through all aspects of complex projects or high level customer concerns is a specialty of a Customer Support Manager.

Day in the Life

After conducting a morning meeting with your team, you can expect to:

  • Work closely with Sales departments and operations on pricing, scheduling and transportation issues.

  • Review customer calls to observe Retail staff's technical accuracy and conformity to company policies.

  • Coach, train and provide guidance to your team.

  • Interface with customers and coordinate with nationwide operations team to ensure projects are completed as requested.

  • Provide proposals in reply to customer's requests for services.

  • Recommend services to provide customers with unequalled service excellence.

  • Provide recommendations to standardize procedures to improve efficiencies.

  • Make decisions on how to schedule and coordinate transportation services.

  • Completes audits from customers

  • Guide staff in arranging 3rd party services, preparing profiles, and completing service quotes.

  • Partner with the Sales team to assist and advise on contract revisions or scope of work changes.

What you need to apply

  • Bachelor's degree in related field preferred, i.e. Environmental Science, Chemistry

  • Moderate computer skills (experience with Microsoft Office Suite)

  • At least 6-8 years of experience in the hazardous waste management industry

  • Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies

About Us

For more than 60 years, US Ecology has partnered with retailers, manufacturers and government entities across North America to keep the environment clean. The work is hard, but the reward is significant. Our experts provide services and solutions that address complicated treatment, disposal, recycling and emergency response issues that may otherwise jeopardize the health of our planet. By helping our partners safely dispose of their hazardous and regulated waste, the teams at US Ecology are ensuring a sustainable future for our children, our communities, and the well-being of the places we call home.

For your hard work

  • Opportunity for professional growth

  • Employer paid certifications and training

  • Benefits

  • Paid Time Off & Holidays

  • 401(k) US Ecology matches 55% of your contribution up to 6% of your pay

  • Find out more at usecology.com

EEO

US Ecology is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Manager Dealer Support & Outreach Great Lakes

T-Mobile

Posted 2 days ago

VIEW JOBS 8/20/2019 12:00:00 AM 2019-11-18T00:00 Position can be located in any T-Mobile/Metro by T-Mobile RBO within the Great Lakes Area Reporting to the Area Vice President, the Senior Manager will lead the Dealer Support & Outreach team on the development of a multimarket plan that delivers against the area dealer support and outreach strategy. This role is responsible for driving customer traffic, increasing SOGA, and ensuring brand health through store support tactics that amplify the national message within the area. This position organizes, coordinates and executes the Metro by T-Mobile promotional rollouts at the area level. Position will actively manage the dealer support funds to include dealer IDF and store level support funds, event funding for onsite events and assist with mobile (future) event planning & execution.Minimum required: * 7-10 years' experience leading a marketing function within a retail / sales organization * 4-7 years' experience leadership and people management * Proven track record with implementing a local marketing plan that includes multiple tactics * Ability to work in a matrix organization * A team player with a positive attitude towards customer service * A passion to be on a winning team * Ability to operate with remote work groups * Ability to travel Education: * Bachelor's degree Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. * Responsible for all execution of local marketing and sales support to drive corporate and dealer store traffic * Execute hyper local, events and outreach efforts to drive corporate and dealer store traffic * Coordinate promotional rollouts in the field (local Field Readiness) by coordinating POP/collateral/promo blitz support * Drive participation, development of tactics and execution of the IDF program * Coordinate planning and scheduling of TMUS mobile truck program with the Regional and STR Marketing teams * Responsible for TMUS Mobile Truck execution at events and activation related locations * Partner with the Sales Team and Dealers to support and execute events at the store level * Provide dealer and corporate retail feedback to regional marketing teams around local market opportunities for quarterly and annual planning, including sponsorship and event needs * Provide performance reporting of the events and activations tied to Dealer investments * Recruit, lead and develop strong field dealer support & outreach team * Ensure best practices are shared throughout the Area * Also responsible for other Duties/Projects as assigned by business management as needed T-Mobile Livonia MI

Customer Support Manager

US Ecology, Inc.