Customer Support Manager - Tampa

Invenco Tampa , FL 33601

Posted 4 days ago

We have a new position in our Tampa office to support our customers in our high-growth business.

About the role
The Customer Support Manager will provide best in class service and support through the entire lifecycle of Invencos products from installation to end of life and renewal. In this role, the Customer Support Manager will develop the operational team, processes, and tools, to deliver on the business operational objectives.

Core functions will include, but not limited to:

  • Provide efficient, quality service and support experience for the customer
  • Provide leadership for the customer operations team, instilling a culture focused on quality
  • Lead, Service & Support, Training & Quality
  • Work closely with the Business Development team to build, maintain and sustain key relationships with channel partners and customers
  • Facilitate Sales and Operational planning requirements, resource and material planning
  • Act as the first point of contact for customer escalations, ensuring following through to completion.
  • Continuous improvement of our customer operations in North America

Skills & Experience
We are interested in speaking with candidates who have strong backgrounds in customer operations and support. Our ideal candidate would have held previous experience working in fast growing businesses, and most importantly have a positive out-look and an attitude that is focused on great customer outcomes.

You would have held similar roles with the following experience:

  • 10+ years of relevant experience in a related role within customer operations or customer support.
  • Prior experience leading cross-functional operation teams including delivery, service and customer support.
  • Experience in Sales and Operational Planning (S&OP)
  • Must have experience with Salesforce and Jira
  • Ability to handle pressure situations.
  • Ability to build strong relationships with customers, and experience with managing large complex customers
  • Excellent written and verbal communication skills
  • Knowledge of electronic payment systems and relevant security standards (Desirable)
  • Knowledge of retail systems (particularly in the petroleum industry) (Desirable)
  • Previous experience in electronic payment systems and relevant security standards (Desirable)

About Invenco
Invenco is on an unprecedented growth curve as we intersect global payments change with revolutionary hi-tech products, services and solutions. Our highly talented and diverse team is spread all over the world to meet that demand with offices in the US, UK, Malaysia and Canada. We currently have a once in a career opportunity in front of us and need even more great people on our team. As one of New Zealands most awarded companies - including being named 2018 NZ Hi-Tech Company of the Year - there has never been a better time to join us.

Invenco provides a challenging and enabling environment which motivates people to bring their best selves to work to deliver revolutionary self-service payment products. Our culture revolves around our values of Winning, Collaboration and Inventiveness. You will be part of a diverse workforce, and we pride ourselves on our inclusive work environment.

We offer a strong Total Rewards package including the following benefits: competitive compensation, medical, dental & vision insurance, flexible spending account, health savings account, life and AD&D insurance, short- and long-term disability insurance. We also offer a 401k plan, a minimum of 15 days PTO plus paid statutory holidays, birthday leave and commitment around your social, health and wellbeing.

A range of employee perks & discounts will be at your fingertips, courtesy our payroll partner. We offer ongoing learning and development courses, investing in our peoples growth is key. You also have the flexibility to balance your work-life in a way that's right for you.

We have a lot happening at Invenco and it's an exciting time to join as we expand globally!

How to apply?

If this sounds like the role for you, hit the "Apply Now" button. Please ensure you attach a resume and cover letter addressing how you meet the key criteria.

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