Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.
We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Manageron our ETS team in Seattle.
RESPONSIBILITIES Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees. Oversees the coordination, administration and execution of technical support programs, products, projects, process, performance metrics/standards for assigned area.
Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures. Responsible for the scheduling, staffing, management and development of employees in assigned area. Supervises the activities of individual contributors performing similar tasks within a shift, group, or department within Global Technical Support. Oversees activities of individual contributors who perform technical support responsibilities on-site or via telephone when first line product support in the field has failed to identify or fix equipment or software issues.
Weekend work is expected
Typically requires 5+ years of related experience with a Bachelor's degree; or 3+ years with a Master's degree; or a PhD without experience; or equivalent experience
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.
Job Family: Product-Services Job ID: R70472