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Customer Support Lead

Expired Job

Cybercoders San Ramon , CA 94582

Posted 4 months ago

Minimum Required Skills:
Server Hardware, Management Software, Storage Technologies, Enterprise Networking, Operating Systems, Linux, Windows, OSX, Network Protocols, Firewalls

If you are a Customer Support Lead with experience, please read on!

What You Will Be Doing

Cyberinc is looking for a technology leader, an engaging customer representative, and adept hands-on builder to lead the technological relationships with our customers. This person will create customer relationships, deploy our technology, determine the best practices, and address customer concerns for our organization as we build and deploy cutting-edge security products and services.

Candidates should be experienced working in high-density, high-availability environments with complex networks, storage systems, databases, web applications, and VM farms. He or she can architect solutions for networking, firewalls, and servers on UNIX, Windows, and Mac. He or she must demonstrate proficiency doing so.

As a lead position, the candidate will need to organize and manage a small team of globally-located customer service technicians toward the goal of superior customer support.

The ideal candidate will also be flexible and flourish in a fast paced and challenging environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position. When it comes to customer service, performance, and capabilities, the buck stops here.

What You Need for this Position

? BA/BS degree in Computer Science or related field is preferred; equivalent work

? experience/certification required.
? Adept with server hardware, management software, storage technologies, and enterprise networking.
? Adept with multiple Operating Systems including Linux, Windows, OSX.
? Expert with network protocols and technologies, including firewalls, switches, routers, NTP, DNS, TCP, UDP, DHCP, packet sniffing tools, etc.
? Ability to write instructional documentation and convey highly technical ideas in terms regular (non-geeks) can understand (i.e. communicate well with the masses)
? A motivated self-starting personality, able to work independently while maintaining patience with constant interruptions and multiple requests.
? Must be physically fit enough to regularly lift up to 50 lbs. for duties such as server delivery, unpacking and rack-mounting equipment, or moving large equipment racks.
? Must be comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the environment.
? ITIL, GIAC, ISC(2) or similar certifications are desirable.
? Occasional travel required (10-20%).

What's In It for You

? Competitive Compensation
? Comprehensive Benefits
? Great Company Culture!So, if you are a Customer Support Lead with experience, please apply today!

Applicants must be authorized to work in the U.S.Please apply directly to by clicking 'Click Here to Apply' with your Word resume!

Looking forward to receiving your resume and going over the position in more detail with you.

  • Not a fit for this position? Click the link at the bottom of this email to search all of our open positions.

Looking forward to receiving your resume!


CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work

  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Copyright 1999 - 2018 . CyberCoders, Inc.

All rights reserved.

Server Hardware, Management Software, Storage Technologies, Enterprise Networking, Operating Systems, Linux, Windows, OSX, Network Protocols, Firewalls

  • Server Hardware, Management Software, Storage Technologies, Enterprise Networking, Operating Systems, Linux, Windows, OSX, Network Protocols, Firewalls
    Full-time, Employee
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Customer Support Lead

Expired Job