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Customer Support Intern

Expired Job

Oshkosh Corporation Hagerstown , MD 21746

Posted 4 months ago

COMPANY PROFILE

The Access segment consists of the JLG and Jerr-Dan business units. At JLG, we are committed to being the provider of choice worldwide for access equipment.

The Company's diverse product portfolio includes leading brands such as JLG aerial work platforms and JLG SkyTrak and telescopic forklifts. For 30 years, Jerr-Dan has redefined the towing industry. Jerr-Dan tow trucks, whether it be wreckers or carriers, have a proven track record in vehicle recovery.

Oshkosh Access is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.

SUMMARY

The primary function of this position is to support the service center operations by assisting with administrative, customer

support and equipment logistics (rental and customer owned) tasks to ensure successful handling of customer's

requirements through the service center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate, assist and work directly with Service Center's Service Manager and Customer Support Manager to ensure

successful processing of equipment repair, service requirements, rental machines, parts sales and warranty.

Responsible for established Service Center sales targets and customer assurance metrics.

Creation and monitoring of traveler work order, labor and parts requirements and communication with customers of

status of equipment repairs.

Detailed review and processing of customer invoices to include: labor, parts, and third party billings.

Facilitate parts inquires, quotes and parts orders from customers

Ability to identify and provide troubleshooting of equipment issues over the phone.

Management of mobile technicians to include: dispatch and effective utilization.

Coordination of Ground Support rental fleet with Corp. to include rental contracts, transportation (if necessary), updating

of machine inventory spreadsheet.

Coordination of reconditioning work/programs between customer, branch operations and sales. Identification of

equipment, arrival dates, on line dates, completion dates and customer follow up are key parts of this duty.

Process and submit all warranty claims through the proper channels for reimbursement in the required time frame. Issue

the appropriate RGA when returning warranty parts and pass info on to the Parts Warehouse personnel for processing.

Additional duties as assigned by management

Minimum Qualifications:

  • Currently working towards a Bachelor's Degree or Master's Degree

  • Experience with MS Office

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S.

Persons," as defined in these regulations. Generally, a "U.S.

Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.



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Customer Support Intern

Expired Job

Oshkosh Corporation