We've all had that customer experience that made us feel welcomed, appreciated, in competent hands, and pleased to do business with that company. As a Customer Support Specialist, you will have the opportunity to deliver that level of service every day. At Simmons Bank our Customer Support Specialists thrive on the idea that they are making a difference to our credit card customers every time they pick up the phone. As a first-line resource for problem solving, anyone can just answer a question what we need are individuals that will provide our customers with the best experience possible. We will train you to give Best in Class customer service answering credit card account questions, recommending products and services, and when necessary, connecting them to other Simmons Bank associates with specific expertise to address their needs. We seek positive individuals who are quick thinkers, flawless communicators, problem solvers and team players to ensure that every customer ends their call satisfied and eager to recommend Simmons to their friends and families. Has anyone ever told you they can "hear" your smile through the phone? If so, let's talk!
Essential Duties and Responsibilities
Receives incoming calls from customers. Researches and resolves customer inquiries involving all aspects of credit cards
Assists customers with disputes, fraud reports, PIN reset, card activation, etc
Provides account balance or transfer requests, changes of address and other customer requests or authorizations
Assist external and internal customers with questions concerning credit card websites and products.
Provides excellent customer support and assistance to credit cardholders, branches, and the corporate call center
Handles multiple tasks with strong organizational skills, while growing and retaining customers by providing excellent customer satisfaction
Identify risk when customers are initiating new requests or altering information on their account, and alert the appropriate department when needed
Participates in special department projects as required
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
Performs other duties and responsibilities as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must possess excellent telephone skills including a professional speaking voice
Must have good oral and written communication skills
Must present a friendly, professional image and conduct
Must maintain punctual and regular attendance
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals or government regulations
Ability to write simple correspondence
Ability to maintain effective interpersonal relationships with management and team members
Education and Experience
HS Diploma or equivalent
One year of experience in customer support.
Must be proficient with a PC with working knowledge of internet
Ability to fluently speak English and Spanish is preferred
Minimum of one year clerical and/or secretarial experience is required.
MS Word, Excel, Outlook, Internet Explorer
About Simmons Bank
For over 110 years, we've been dedicated to helping people and businesses achieve their financial goals. Today, Simmons Bank has approximately $14 billion in assets along with over 2,500 associates located in communities throughout Arkansas, Colorado, Kansas, Missouri, Oklahoma, Tennessee and Texas. We're growing! In fact, Fortune magazine recently listed Simmons as the 62nd fastest growing company in the U.S. Our growth has led to some amazing career opportunities. There's never been a better time to join our team a team dedicated to working together, high integrity, passion for all we do, and a commitment to high performance and personal and professional growth. If these cornerstones of company culture appeal to you, let's talk!
Equal Employment Opportunity Information
Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Corporate Human Resources at 870.541.1137 or firstname.lastname@example.org.