Customer Support Executive

Your role

What you'll be doing

Corpay^ is currently looking to hire a Customer Support Executive within the Service Maintenance and Repair Operations division. This position falls under our Epyx line of business based in Meriden, West Midlands, UK.

Epyx specializes in e-commerce solutions for the automotive sector. Its best-known products are the 1link platforms, which improve the efficiency of major fleets and their suppliers, covering functions including vehicle maintenance, hire, remarketing, and relicensing. They have been adopted by fleets totalling more than four million vehicles, thousands of service providers, and nearly all major motor manufacturers on behalf of their franchise networks.

This is a full-time role, based mostly onsite (with some flexibility).

What you'll be doing

Working within a busy team, as a Customer Support Executive, you will be responsible for handling queries from the 1link network of service centres, scheduling future work bookings on behalf of drivers, providing support, and ensuring customer satisfaction.

Key Accountabilities:

• Handling Inbound Calls and Inquiries: Answering telephone calls and responding to emails from Service Centre user and Drivers seeking assistance with products or services.

• Resolving Issues: Troubleshooting and resolving customer problems efficiently and effectively.

• Managing Bookings: Handling the booking process for clients, including scheduling appointments, reservations through the 1link platform.

• Handling Cancellations and Changes: Managing cancellations, rescheduling, and modifications to bookings, ensuring customers are informed of any changes and alternative arrangements are made if necessary.

• Recording Details: Accurately documenting customer interactions in the company's CRM system.

To be successful

• Communication Skills: Excellent telephone, verbal, and written communication abilities to effectively interact with customers and colleagues, convey information clearly.

• Active Listening: The ability to listen attentively to customers, understand their needs, and respond appropriately.

• Problem-Solving: Strong analytical and critical thinking skills to resolve customer issues efficiently.

• Technical Proficiency: Familiarity with basic computer skills including Microsoft Programmes.

• Multitasking: The ability to handle multiple tasks simultaneously,

• Adaptability: Flexibility to adapt to changing procedures, new information, and diverse customer needs.

• Detail-Oriented: Attention to detail to ensure accurate data entry and record-keeping.

• Teamwork: Ability to work collaboratively with colleagues and contribute to a positive team environment.

• Customer Service: Previous experience in a customer service role, particularly in a call centre environment can be beneficial.

• Conflict Resolution: Proven ability to resolve conflict.

The rewards we'll give you:

• 4 X Life insurance

• Pension scheme 5% employer contribution

• Private Healthcare

• 25 days Holiday (plus Holiday Buy/Sell)

• Access to benefits portal

• Access to LinkedIn learning

#LI-Onsite

#LI-SI1

#INDOPS-INT

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.