Customer Support Engineer, Level 2

Unitrends Columbia , SC 29209

Posted 7 days ago

Customer Support Engineer, Level 2




Are you one of those gifted IT people with solid technical problem solving and communication skills, AND awesome people skills? Do you have a diverse background that includes Systems Engineering, technical analysis, and end-user support? Would you put an "I LOVE Linux" bumper sticker on your ride? Do the words 'maintainable', 'scalable', and '100% uptime' get you excited!! If so, keep reading.

Unitrends is looking for dedicated and enthusiastic Customer Support Engineers L2. Our product sits on over 100 platforms so no day is ever the same.

The Customer Support Engineer L2 in this role will serve as our Guru and final point of escalation to our customers. - This includes independent reasoning & research; coordinating notifications, communicating effectively with customers, internal team members, management and executives and writing detailed technical documentation

Education and/or Experience: A four (4) year degree from an accredited college/institution in Computer Science or related field and a minimum of 2 years related experience or an equivalent combination of education, training, skills and experience.

Unitrends is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.

Upon conditional offer of employment, candidates are required to complete a criminal background check and drug test per Unitrends employment policy.

Job Overview:

  • Assist customers with their spiffy Unitrends products

  • Manage and troubleshot UNIX and Linux systems

  • Exercise independent judgment with nimbleness, 100+ platforms = continuous research and learning

  • Provide advanced network management, scripting, and configuration support to our customers.

  • Effectively and efficiently manage customers, cases and escalations

  • Mentor, encourage and contribute to the growth and development of teammates and co-workers

  • Teamwork resembles a relay race, and you're the final 'star runner'


  • Our Support Center is a 24/7/365 operation. The hiring manager is looking for candidates able to work flexible shifts.

Must haves:

  • Bachelor's degree; and 2-5 years related experience, and/or

  • Training; or equivalent combination of education and experience.

  • 2+ years managing and troubleshooting UNIX and Linux systems;

  • Advanced network management, scripting, and configuration experience;

  • Working experience with all Microsoft server OSsNT/Windows 2003, 2008 and 2012 Server, etc., Microsoft Exchange, Novell, Oracle, and Microsoft SQL Server; and supporting storage and backup management.

  • Virtualization experience for hosting server environment,

  • IT experience including varied multi-tier application architectures, storage architectures, DB integration and reporting, network performance and integration, web portals and user security.

  • Experience providing customer support (level 1 and level 2) in a technical support setting.

  • Working knowledge of the Software Life Cycle.


  • Experience making people smile, on a daily basis

  • Impeccable verbal and written interpersonal communication

  • Ability to not only be a team player but make a meaningful and significant contribution to the team overall

  • On your toes! We're looking for quick and nimble. Must be a quick learner

  • A curious mind that loves to dive-in and find creative solutions

  • Engaging yet professional communication

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