Customer Support Coordinator

Overview

Work Where it Matters

Akima Infrastructure Services (AIS), an Akima company, is not just another staffing contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AIS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , AIS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , AIS supports vital missions with the most in-demand and specialized skill sets in the world.

As an AIS employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

Akima Infrastructure Services, LLC (AIS), is actively seeking individuals who can contribute to national security within the project management and business services fields as part of our staff augmentation team supporting the Department of Energy at Oak Ridge National Laboratory. AIS has an established history of contributing to the success of our customer's mission.

Successful candidates will be employees of AIS, a premier government contractor charged with employing highly motivated and well-qualified personnel who can advance the missions of the Oak Ridge National Laboratory in Oak Ridge, TN. Though employed by AIS, the employee will take day-to-day direction from technical personnel employed directly by the research laboratory. Pay, benefits, Human Resource, and Employment Management functions are provided by AIS.

Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.

Responsibilities

Job Responsibilities:

• Provides customer service to internal organizations under the direction and in support of the directorate representative.

• Identifies problems and implements solutions to improve performance against established objectives.

• Coordinates activities of projects to ensure that goals or objectives of projects are accomplished within prescribed time frames.

• Collects data and prepares on-demand reports and charts.

Qualifications

Minimum Qualifications:

• Experience evaluating and analyzing complex projects, identifying issues, and proposing solutions.

• Interpreting, organizing, and analyzing data from multiple sources.

• Demonstrated verbal and written communication and interpersonal skills.

• Organizational, recordkeeping, and coordination skills.

• Ability to work with multiple levels of management or technical personnel.

• Ability to work independently on multiple time-constrained projects and to successfully complete each.

• Experience with efficient multitasking, prioritization, problem-solving, resource allocation, and handling sensitive information.

• Ability to obtain and maintain DOE Q clearance.

• Bachelor's degree in business administration, communication, or a related field preferred, or 5 years of experience in project support/customer service.

• Proven experience in customer service or related field, with a strong emphasis on task management.

• Excellent communication and interpersonal skills, with a customer-centric approach.

• Highly organized with the ability to prioritize tasks and manage time effectively.

• Analytical mindset with the ability to interpret data and make data-driven decisions.

• Strong attention to detail and accuracy in documentation and reporting.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

• Advanced experience in the use of SharePoint and MS Office Suite.

• Special Requirements:

• Pre-employment Drug Screen: External applicants selected for this position are required to successfully complete a post-offer, pre-employment drug test.

• Medical Exam(s): Job-related pre-placement medical examinations may be required for this position.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Job: Program & Project Management

Travel: None

Organization: AIS - Akima Infrastructure Services

Clearance: Able to Obtain DOE Q

Work Type: On-Site

Remote: No

ReqID: 2024-8934