Customer Support Center Specialist (Effective 2024-2025 School Year)

SUMMARY
This position provides a high level of customer service to Tucson Unified School District (TUSD) sites, departments, staff, and families. The Support Center Specialist analyzes, determines, resolves problems and initiates work orders.

MINIMUM REQUIREMENTS
High School Diploma or G.E.D.
Four (4) years progressively responsible experience in customer support setting responding to issues related to technology support, transportation service, building maintenance & repair, or similar.
Experience providing training and/or technical support to personnel.
Proficient using enterprise applications including but not limited to email, calendar, word processing, spreadsheets, presentations, and database programs.
OR
60 Semester Hour Credits in a related field
AND
Two (2) years of the above experience
OR
Technical certification in any of the following: Microsoft Technology Associate (MTA), Microsoft Certified System Engineer (MCSE), Windows, Microsoft Office Suite, or Network+ or similar
AND
Two (2) years of the above experience.
Strong verbal & written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions.

PREFERRED QUALIFICATIONS
Experience with ITIL foundations, service desk help/ticket management software, and/or Help Desk related certificate desirable.
Ability to think critically and solve problems.
Bilingual English/Spanish

ADDITIONAL REQUIREMENTS AFTER HIRE
FBI fingerprint background check.
Proof of immunity to rubeola (measles) and rubella (German measles), or proof of MMR immunization.

COMMENTS
Effective: 2024-2025 SCHOOL YEAR
Location: District Office - Broadway and Park area
Classification: Whie Collar
FTE : 1.0 - 8 hours per day
Work Calendar: 12 month

Positions less than 30 hours per week are not eligible for district benefits.

Internal candidates will transfer at a rate commensurate with their bargaining unit language. For more information on salary schedule, please reference the Employee Agreements Webpage http://tusd1.org/Departments/Human-Resources/Employee-Agreements .

Tucson Unified School District is committed to a policy of nondiscrimination based on disability, race, color, religion/religious beliefs, sex, sexual orientation, gender identity or expression, age, or national origin.