Customer Support, Broker Experience Associate

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, we;

• Strive to make every customer interaction a great one

• Recognize behind every loan is a person or family trusting us to handle a significant financial transaction

• Work hard and have fun to get the job done

• Recognize each team member's unique value

• Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ

• Promote our team members so they can share their knowledge with others

• Innovate, innovate, innovate

• Create and embrace the latest technology

• Simplify constantly, challenging every process we use to better accomplish our goals

• Build upon a strong company culture and foster an environment of togetherness, support, and accountability

The Broker Experience Associate will play a key role in supporting customers A strong candidate will have a proven track record of success in loan sales and thrive in a growing, fast-paced environment. They will be driven, passionate and flourish in a customer service role that is exciting and dynamic.

Responsibilities

• Handle phone calls as our broker partners call in for assistance with home equity loans

• Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process

• Assist with the Spring EQ broker portal administration such as creating new accounts, resetting passwords, etc

• Field questions regarding the broker portal, loan status, and guidelines

• Provide exceptional customer service on a high volume of broker phone calls and communications

• Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers

• Complete various administrative tasks in a timely manner to support our sales and operations teams

Qualifications

• Associates, Bachelor degree or equivalent experience preferred

• 2+ years of mortgage or home lending experience required

• Excellent customer service skills

• Strong technical skills

• High degree of patience

• Excellent communication, interpersonal and organizational skills.

• Self-starter mentality with the ability to solve open ended business challenges

• Enthusiastically contribution to a culture of innovation and continuous improvement

• The ideal candidate will have a demonstrated track record of meeting/exceeding goals as an individual contributor

• We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly

• Time is money

• At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team oriented environment

• Spring EQ values personal excellence, integrity and accountability - we need candidates who demonstrate these qualities in their everyday lives

Compensation

• Base salary and commission

• Outstanding culture and working environment

• Excellent professional growth opportunity for deserving candidates

Benefits

• 401k Company Match

• Commuter Benefits

• Company Holidays

• Dental Insurance

• Dependent Care Plan

• Disability Insurance

• Employee Assistance Program

• Life Insurance

• Medical Insurance

• Paid Time Off Plan

• Vision Insurance

• Credit union membership

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Responsibilities

• Handle phone calls as our broker partners call in for assistance with home equity loans

• Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process

• Assist with the Spring EQ broker portal administration such as creating new accounts, resetting passwords, etc

• Field questions regarding the broker portal, loan status, and guidelines

• Provide exceptional customer service on a high volume of broker phone calls and communications

• Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers

• Complete various administrative tasks in a timely manner to support our sales and operations teams