Customer Support

Position Summary: Customer support in a call center. Assisting customers through various channels including chat, email, phone calls, and walk-ins. Must possess computer literacy and type at a minimum of 40 words per minute.

Job Description:

The ideal customer support associate will play a crucial role in facilitating in assisting customers with the claims process. Some cases may require meticulous investigation akin to solving intricate puzzles to ascertain rightful ownership.

Do you:

• Excel in accuracy and precision?

• Thrive with clearly defined direction and structure?

• Enjoy being a valuable resource of knowledge?

• Welcome opportunities for independent work?

• Find satisfaction in problem-solving and adaptability?

• Prefer a focus on factual data over drama?

• Work best independently rather than in groups?

• Approach decisions skeptically, requiring substantial information?

• Tend to communicate in an informative and factual manner?

• Possess a natural sense of urgency and agility in task management?

• Value direct and straightforward communication?

• Seek variety and new challenges over routine?

Prefer an organized work environment? Benefits (upon successful completion of the probationary period) include:

• 401(k) with matching

• Dental insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Retirement plan

• Vision insurance

Schedule:

• 8-hour shift, Monday to Friday

Experience:

• Customer service (Preferred)
• Proficiency in Microsoft Office (Preferred)

Work Location: Potential for hybrid/remote work based in Salt Lake City, UT (upon successful completion of the probationary period).