Customer Support Associate

Responsibilities:

• Respond to member inquiries via various channels.
• Represent Membership at events.
• Apply creative and critical thinking to address complex situations.
• Maintain a positive work ethic and professional demeanor.
• Achieve standards for productivity and quality.
• Assist members with online activities and technical issues.
• Provide information on benefits, events, and subscription policies.
• Maintain relationships with other departments for quick issue resolution.
• Contribute to continuous improvement and identify customer needs.
• Ensure accurate and secure data entry.
• Prioritize and manage multiple tasks proactively.
• Provide timely and accurate reports.

Minimum Qualifications:

• Bachelor's degree preferred
• 3+ years of customer support experience.
• Committed to high-quality service and problem resolution.
• Experience with CRM systems.
• Professional demeanor, strong communication skills.
• High energy, positive attitude, self-motivated.
• Strong organizational and communication skills.
• Ability to work under tight deadlines with multiple priorities.
• Punctual, reliable, accurate, flexible, and a team player.

This is a Contract to Hire Position in DC