Customer Support Associate

Mavrck Boston , MA 02108

Posted 2 months ago

As our sales team continues to bring on more customers, our need for talented and experienced customer support associates to help clients leverage our technology and drive ROI is growing rapidly. Mavrck is looking for an individual who will help our customers be successful with our software to help maintain customers and drive value. As the main point of contact for customer support questions, you will be relied upon to communicate customer support trends to both our Customer Success and Product Teams.


  • Consider yourself a strategist and creative innovator?
  • Place priority on building relationships?
  • Want to make a huge impact at a small rapidly growing company?
  • Spend days dreaming about a fast-paced start-up environment?
  • Want to be known for delivering consistent results on time?


  • Contribute to our Help Center and enable our users with the tools and knowledge they need to succeed
  • Assist in continuously re-evaluating and evolving team processes and how we can continue to do better for our users and our team
  • Serve as initial point of contact for customer support issues, acting as a triage, escalation, and issue owner for customer support requests
  • Be responsible for being a strong customer advocate by identifying and reporting enhancement opportunities and bugs to Product Development team


  • 1+ year of professional work experience, ideally with customer or client-facing experience. (College seniors welcome to apply!)
  • Excellent communication skills with a strong customer focus.
  • Ability to work individually and within a team environment to quickly and calmly resolve issues.
  • Attention to detail, drive to achieve goals, and the ability to collaborate with cross-functional teams.
  • A self-starter, with the confidence to work independently when necessary.


  • Fun Environment: Music, jeans and t-shirts and the norm for our office. Office dogs included!
  • Team Lunches: Every Wednesday, we enjoy food from one of Denver's fine eateries as a team!
  • Great location: Tons of great restaurants and coffee shops nearby!
  • Flexible Schedule: We don't care if you're an early bird or a night owl, you're here or you're there - as long as you deliver results!
  • Team Outings: Every month we have team social events like go-karts, bowling, and skiing!
  • We Care: Health, Dental, Long Term and Short Term disability are part of a comprehensive benefits package
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate IV Customer Support Operations


Posted 1 week ago

VIEW JOBS 4/13/2019 12:00:00 AM 2019-07-12T00:00 Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Purpose: * Responsible for Account Escalations and Resolution / Customer and Sales Experience support. Scope: General: * Senior level job with extensive work experience * Has developed expertise in a variety of work processes through job-related training * Generates new and innovative solutions to complex problems, and proposes improvements to processes * Analyzes complex technical problems and delivers solutions where precedent may not exist * Works autonomously within established procedures and practices * May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules * A portion of time is normally spent performing individual tasks relation to the unit or sub-unit * Will have specialized external certification (technical roles) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. '1930376 Conduent Boston MA

Customer Support Associate