Customer Support Associate

Job Description Job Description We are a growing company based in Connecticut, looking for a full-time Customer Support Associate to join our team. As our company continues to expand, we seek an individual to play a key role in supporting our clients’ needs, driving customer satisfaction, and contributing to the overall success of our business.

This role offers an excellent opportunity to work in a fast-paced, customer-focused environment where you’ll be responsible for delivering outstanding service and helping clients with product knowledge, account management, and service upgrades. As a Customer Support Associate, you will assist in managing client relationships, overseeing customer inquiries, and promoting relevant products and services. The role will also involve maintaining a positive rapport with customers, handling escalations, and supporting internal initiatives to drive sales and operational success.

Customer Support Associate Responsibilities: Grow client accounts by continuously improving customer service and identifying opportunities for service upgrades and new product offerings. Provide customer service support by addressing inquiries, assisting with product information, managing account pricing, and promoting product listings to ensure satisfaction.

Stay informed about local competitors and market trends to support clients and adjust sales strategies as needed. Build and maintain positive relationships with clients, vendors, and suppliers to ensure smooth communication and long-term retention. Use sales systems to track performance, manage accounts, and drive overall sales growth.

Collaborate with team members and management to implement corporate initiatives, policies, and procedures to improve operations and client services. Customer Support Associate Qualifications: High School Diploma or equivalent required; a Bachelor's degree in Business Administration or a related field is preferred. 1-2 years of experience in customer service, retail, or a similar role.

A self-starter with the ability to work independently and take ownership of tasks and projects. Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues. Ability to adapt to a fast-paced environment and handle multiple responsibilities.

Team player with the ability to engage with diverse personalities and collaborate across departments. Why Join Us? As the company grows, so will your opportunities for advancement and professional development.

Receive on-the-job training to develop a deep understanding of our products, services, and systems. We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all individuals are valued for their unique backgrounds and perspectives. Join a team-oriented environment where your contributions are recognized, and your success is supported. LI-Onsite