Customer Support Associate

We here at Closet Factory are seeking a hardworking and dedicated Customer Support Specialist to join our team.You will be part of the team that will be the first point of contact with all potential clients inquiring about their home improvement project. You will promptly address the client's concerns and inquiries, all the while maintaining a professional demeanor. If you have excellent communication skills, a passion for delivering exceptional customer service, and a talent for problem-solving, we invite you to join our team at Closet Factory in Los Angeles and apply. Please call (310) 516-7000 and ask for Pearl, or email resumes to pearl.rosas@closetfactory.com.

Responsibilities

• Customer Interaction: As the first point of contact for clients via phone, email, as well as in-person interactions, you will provide friendly and attentive assistance while addressing their questions, concerns, and requests.

• Issue Resolution: You will listen attentively to customer inquiries and issues and work diligently to find effective solutions. You will also collaborate with various other departments to ensure timely resolution and customer satisfaction.

• Order Tracking: We monitor and update customers on the status of their orders, ensuring they are well-informed about the progress of their projects and any updates to their installation date.

• Product Knowledge: You will develop a strong understanding of Closet Factory's products and services in order to provide more accurate information to customers and assist with product-related inquiries.

• Organized Documentation: You will need to maintain accurate and organized records of every customer interaction, transaction, and inquiries in the company's database.

• Appointment Scheduling: Assisting customers in scheduling appointments for consultations, installations, and follow-up visits will be a daily task that will occur.

• Addressing Customer Complaints: Empathetically listen to customer complaints in a professional and empathetic manner, as well as aim to turn every negative experience into a positive one.

• Effective Communication: Creating a proper line of communication with internal teams to ensure seamless coordination and execution of customer requests will be a must.

Qualifications

• Effective Communication Skills: Strong verbal and written communication skills are essential in interacting with customers and internal teams is a must.

• Team Player: Must be willing to work in a collaborative work environment and willing to work closely with colleagues to achieve team goals.

• Tech-Savvy: Must proficient in using computer software and databases for tracking and documenting customer interactions.

• Organizational Skills: Capable of managing multiple tasks simultaneously, while maintaining attention to detail and accuracy.

• Problem-Solving: Proven ability to identify issues and provide creative solutions to ensure customer needs are met.

• Customer-Centric Attitude: A genuine desire to assist and satisfy customers, with the ability to remain patient and composed under pressure.