Customer Support Assistant I

Flightsafety International Inc. San Antonio , TX 78245

Posted 1 week ago

Date: Feb 22, 2019

Location:San Antonio, TX, US, 78240

Company: FlightSafety International

Requisition 13918

JOB TITLE: Customer Support Assistant I (Full Time, Mon-Fri 9-6pm)

LOCATION: San Antonio Learning Center

DEPARTMENT: Customer Support

REPORTS TO: Customer Support Manager


The Customer Support Assistant I is responsible for providing professional, efficient, responsive Customer Service for FlightSafety International Customers and co-workers by performing the following duties:

SSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

FlightSafety Learning Centers provide training and support to Customer and Clients 24 hours a day, 7 days a week, 365 days a year. Learning Center instructors may be scheduled at varying times and days to support the Customer needs.

Teamwork Internal & External Activities:

  • Operate multi-line telephone system, direct incoming calls, take messages and provide general information, by phone and in person; perform receptionist function at main entry to Center.

  • Distribute mail and maintain daily operations of mail services.

  • Coordinate travel arrangements for staff, as required.

Documentation/Reports Activities:

  • Perform secretarial and clerical duties as required, including reports, documents, correspondence and Customer training records.

Daily Responsibilities:

  • Maintain FlightSafety International's commitment to Customer satisfaction while performing job duties.

  • Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.

  • Accountable for the security of FlightSafety International materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety International products.

  • Accountable for the accuracy and completeness of assigned tasks.

  • Able to adhere to a required work schedule including prompt and regular attendance.

  • Report, on a timely basis, any safety hazards observed in work area, equipment, and/or building to appropriate person(s) for correction.

  • Participate in the Quality Management System (QMS) activities at assigned site and adhere to the processes related to accomplishing the site's QMS goals.

  • Participate in Learning Center Safety Management System (SMS) activities including: supporting and promoting the safety culture, reporting all aviation-related issues via the feedback system, and adhering to the processes related to accomplishing SMS goals.

  • Support FlightSafety International's, and its subsidiaries', commitment to ethical behavior by basing our priorities on lawful and ethical conduct as we deal with co-workers, Customers, vendors and others in all of our operations. (See Sarbanes- Oxley Act of 2002)


Prioritize workload on a daily, weekly and monthly basis

Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues.

Provide clerical support for other support positions.

Assist in sending and distributing facsimile transactions.

Maintain and stock supplies.

Perform errands and chauffeur guests, as needed.

Travel, as required.

CONTACTS: The employee must display a service-oriented demeanor to both internal and external contacts and promote a positive image of FlightSafety International, while performing the duties of this job.

INTERNAL - All FlightSafety International employees

EXTERNAL - Customers, vendors, and general public


High school diploma or Certificate of High School Equivalency (G.E.D. - demonstrated satisfactory performance in the General Educational Development Testing Program) with six to twelve (6-12) months' related experience and/or training, or equivalent combination of education and experience.

Minimum of six (6) months' experience in Customer Service, preferably in FlightSafety International's Customer Support (CS) Functional Group.


Valid Driver's License, where applicable.


Spanish speaking preferred but not required

Fluency in English, through both verbal and written communications; able to speak, understand, read and write

Excellent verbal and written communication skills

Excellent organizational skills

Ability to interact with various levels of management in a professional manner

Ability to adapt to changing schedules and high pressure situations

Able to work unsupervised, as needed

Type/keyboard 40+ wpm (computer user with minimum typing/keyboarding skills), preferred

Basic familiarity with multi-line telephone operations

A second language may be helpful in some Learning Centers to meet particular needs


IBM PC and/or compatible computer, with printer

Various office equipment: FAX, Copier, and Multi-line Telephone

Typewriter and Postage Meter, if necessary

NOTE: If no previous experience working with SAP, must demonstrate knowledge within one (1) year of date hired.

General knowledge of the following software: MS Word, MS Excel, MS PowerPoint and MS Outlook

Database: - MS Access, preferred

Other software programs may be required, as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects and talk and hear. The employee may be required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

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Customer Support Assistant I

Flightsafety International Inc.