Title: Customer Support SpecialistLocation:
Lexington, KY 40511
Start Date: 10/29/2018
Start Date: 10/29/2018- Contract Employment
Training Date/ Hours: 5 weeks--9:00am- 3:30pm
Production Date/ Hours of Operation: Starts 12/3/2018 -Monday- Friday 8:00am- 11:00pm- 8 hour shifts- Weekend availability is a MUST--8:00am- 6:30pm (Hours of Operation--schedule are 5-8 hours shifts) Flexible scheduling is a MUST(needs to be available for AM or PM start)
Must be available for any shift as well as weekends
Position is a starting contract role with potential to go perm or transfer to a new program.
As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include but are not limited to the following:
Ability to navigate through multiple computer applications with speed and accuracy.
Ability to work with customers to resolve inquiries.
Provide troubleshooting assistance to customers’
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
Maintain a high level of world class customer service/professionalism to a wide range of customers.
Recommend products that best suit the customer.
Ability to read and interpret documents.
Successful candidate for this position will have:
Must be at least 18 years of age or older
Six months experience in providing customer service either via phone or in person
Ability to type (WPM vary based on Client Requirements)
Maintain a positive environment, working with co-workers and customers within a diverse culture.
Excellent telephone manner and listening skills.
The ability to relate to customers in a professional and courteous manner.
The ability to work in a team environment.
The ability to work under pressure.
The ability to sit for long periods of time.
Excellent attention to detail and multi-tasking ability.
Self-motivation to work under his/her own initiative.
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED).