Customer Support Agent

Hotschedules Austin , TX 78719

Posted 2 months ago

The New Tech for Restaurant and Hospitality

HotSchedules Now Powered by Fourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality industries. We're no ordinary software company!

We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of.

By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully.

When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth + HotSchedules provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.

Customer Support Agent

Are you passionate about providing an unrivaled Customer Support experience, you have an incredibly positive attitude and are self-motivated? The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment's notice, then you may be the person we are looking for!

We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service - and the people who make this happen.

Our Values: Because they are important to us!


  • We go beyond the expected to provide unparalleled experiences and help our customers do the same


  • We never give up seeking creative ways to solve tough problems


  • We believe in the power of the communities we create and serve, our community of team members and giving back to the communities we live in


  • This isn't a job; it's a calling, and we love it


  • We started in a restaurant. Service of others - both externally and internally - is in our blood


  • We do what we say we're going to do. If something happens to prevent that, we determine the new course and communicate quickly

Learn more about us, our story and how we became a part of the Fourth family of products and services. Visit the About Us page on

Responsibility as a Customer Support Agent

Join our Customer Support team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis.

You will be working side-by-side with other technicians and will provide technical assistance and training to our customers. This position requires handling a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.

Role and Responsibilities:

Ability to quickly learn our products in order to be capable of supporting and troubleshooting them

Input complete and accurate notes in the internal systems.

Effectively manage time and resources in order to deliver the highest value to our customers.

Deliver excellent customer service at all times by:

Building rapport with customers

Being genuine and making customers feel comfortable

Inspiring confidence in the solutions we deliver

Be conscious of our customer time and potential frustration

Follow up on all matters in a timely manner

Experience with the following is preferred:

Previous experience in a call center environment

Experience with Zendesk

Restaurant experience

Bilingual in English and Spanish (not required, but preferred)

Minimum Qualifications:

Strong foundation of basic computer and smart-phone technology

Must be able to type at least 40+ words per minute

Must possess excellent verbal and written communication skills.

Must possess a strong team attitude while being dependable and flexible


Please note there is no relocation offered for this position.

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world's largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes-from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company's complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE."

We are an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

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Customer Support Agent