Acosta, Inc. San Diego , CA 92140
Posted 2 months ago
Customer Support Agent
LocationCA - SAN DIEGO
Are you skilled at troubleshooting A/V electronics? Do you enjoy interacting with people?
If so, ActionLink wants YOU to join our Sony Account Division as our next 'Tech Whisperer' and make an impact in their technical support operations. Come elevate your career with an international leader in technology innovation!
The Full-Time Audiovisual Customer Support Agentwill provide sales and technical product support to audio video custom installation dealers and sales representatives remotely while providing expert training on the Sony audio video products which include TVs, Home Theater receivers, projectors, and media players.
What we offer
Duties
Qualifications
1-2 years of call center or relevant customer service experience
2+ years of experience with consumer electronics
A/V installation or home custom installation experience preferred
Control 4, Crestron, Savant, or other professional control system knowledge preferred
Demonstrated ability to use good judgement and decision making in resolving escalated customer situations
Experienced with Microsoft Office Suite
Comfortable learning various new software applications
Excellent communication skills - verbally and written+ Self-motivated with excellent organizational and time management skills
Physical Requirements
Equal Opportunity Employer
ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.
Acosta, Inc.