Customer Support Advocate

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Job ID: 99174BR

Type: Operations

Primary Location: Naperville, Illinois

Date Posted: 04/22/2024

Job Details:

Company Description

Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more

• Growth opportunities performing essential work to support America's food distribution system

• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Why Join Core-Mark?

Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.

• Salary: $18.50/hr

• Schedule: 8-4:30pm Monday-Friday, Wednesdays are work from home after training

Position Purpose:

The Customer Service Advocate is responsible for assisting all customers with any inquiries regarding the company. In addition, the role is responsible forkeeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. The Customer Service Advocate solvescustomer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates andinteracts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities:

• Strong communications skills

• Run reporting and communicating results.

• Input customer orders.

• Input customer credits

• Input order and invoicing information accurately and in a timely manner.

• Handle 50-100 calls per day

• Assist customers with orders and problems via phone and email.

• Contact vendors and requests samples for customers.

• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.

• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.

• Attend training and Customer Service meetings.

• Performs other related duties as assigned.

• Must be willing to work onsite

• Working on multiple screens and multiple sites is a plus

The ideal candidate should possess the following:

• Strong multitasking requests from customers, Sales, and internal departments.

• Desire to work in a fast paced and collaborative environment

Required Qualifications

6 months of customer service experience

Preferred Qualifications

Basic Excel experience preferred, but not required

SAP knowledge is a plus

Prefer 6-12 months call center experience

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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