Customer Support Advisor - French And Spanish Speaking

Customer Support Advisor - French and Spanish Speaking

• Carrington, Greater Manchester

• Up to £25000.00 per annum

• Posted April 15, 2024

Job Title: French and Spanish Customer Support Advisor

Department: Customer Support

Reporting to: France / Spain Commercial Manager

Position Type: Permanent/Full-time

Hours of Work: 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm)

Salary: Up to £25,000 + bonus + commission on up sells

Location: Carrington, Greater Manchester

Key Responsibilities:

• Offer guidance and assistance to customers regarding our products and services.

• Coordinate the production and dispatch of appropriate samples.

• Maintain polite and effective communication with customers via phone and email.

• Accurately process orders and issue order acknowledgements.

• Generate job sheets, cutting lists, and dispatch lists using our computer systems.

• Organise paperwork for invoicing and prepare cost estimates and quotes for customers.

• Assist in marketing efforts through translating blog posts and mailers.

• Liaise with freight companies and resolve customer issues.

• Make up-selling efforts and follow-up sales calls to support internal sales initiatives.

• Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries.

• Ensure continuous learning about company products and services and staying updated on changes.

• Meet training objectives and develop strong communication channels with both internal and external

• customers.

• Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers.

• Handle customer complaints effectively.

• Create written materials for customers utilising our computer software programme.

• Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.

Qualifications and Skills:

• At least one year of prior experience in an office based customer support role.

• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).

• Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.

• Experience in or a strong interest in working in a manufacturing setting.

• Proactive problem solver with a track record of achieving results and managing follow-ups independently.

• Confident decision-maker with strong interpersonal skills.

• Comfortable using computers, including email and proprietary software.

• Strong verbal and written communication abilities.

• Able to thrive in a fast-paced environment.

• Excellent numeracy and literacy skills with meticulous attention to detail.

• Professional appearance and demeanour.

• Effective planner with strong organisational skills and the ability to multitask.

• Hands-on approach to tasks with a technical aptitude.

• Enthusiastic about learning and adapting to new challenges.

• Systematic problem-solving skills and a desire to understand product and procedural frameworks.

Benefits and Perks:

• Opportunities for both internal and external training tailored to your role

• Quarterly team lunches provided by the company

• Recognition and awards for long-term service

• Access to a workplace pension with contributions from both employer and employee

• Early Friday finishes

• Additional days leave based on length of service

• Awards for Employee of the Month, Quarter, and Year

• Daily provision of fresh fruit

• Special birthdays recognition

• Options for private health care plans

• Free flu vaccinations

• Participation in a cycle to work scheme

• Involvement in employee social activities through a dedicated committee

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The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.