Customer Supply Chain Service Analyst

Robert Bosch Tool Corporation Farmington Hills , MI 48336

Posted 3 weeks ago

Job Description:

The Customer Supply Chain Service Analyst has ownership for securing customer satisfaction by securing both operational and logistical excellence for their respective customers. This role's primary focus is to the service divisions of Original Equipment Manufacturers in the Automotive Industry.

Prime responsibilities will include:

  • Communicating and cooperating within a cross-functional environment.

  • Remaining proactive in establishing relationships with counterparts in Marketing, Sales, IT, Planning Logistics, Physical Logistics, Accounting, and Other Departments.

  • Taking an active role in driving improvement actions within other areas of the business in order to better serve their customers.

Specific tasks for the job include:

Customer Collaboration

  • Develop and drive the analysis and negotiation for customer logistics agreements with respect to key logistics parameters: minimum order quantities, lead-times, order fluctuation terms, and stocking policies.

  • Support customer service and supply chain teams through data analysis for continuous improvement of internal processes as well as customer alignments and meetings.

Continuous Improvement

  • Manage and support cross-functional process improvements to support customer delivery performance, including support in idea generation, action tracking, data consolidation/ preparation, and support for management reporting.

  • Creation and maintenance of standardized reports, development of processes for use of standard reports and training end users (i.e. customer order behavior, future demand development, customer-specific cockpit charts)

  • Propose, initiate and manage/ support continuous improvement initiatives.

  • Customer Order Management & Execution

  • Ensure that customer orders flow into Bosch system including but not limited to the: creation and maintenance of scheduling agreements, maintenance of cross-reference tables, monitoring of

iDoc transmissions and elimination of errors, and annual alignment of order quantities).

  • Support that post-sales processes are executed correctly and in a timely manner, including the processing of Credits, Debits, Returns, and Complaints.


Completed Bachelor's Degree in Business, Operations or Supply Chain Management or equivalent experience.

2 -4 years of related Supply Chain analyst experience

Experience in a B2B Industrial business, automotive experience an asset

SAP experience a strong asset or other ERP system experience.

Proficient in MS Office (Excel, Word, Powerpoint, Outlook).

Highly analytical, detail oriented.

Strong communication skills, ability to collaborate with internal and external partners

Continuous improvement and change management mindset

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Customer Supply Chain Service Analyst

Robert Bosch Tool Corporation