Customer Supply Chain Planner

In October 2014, Charlotte Tilbury launched at Bergdorf Goodman in New York and became the first beauty brand to be showcased in the prestigious Bergdorf windows. Not satisfied with only one industry first in the US, we then launched at Nordstrom in Los Angeles with an outdoor beauty festival! Ever since, we have expanded across the US and Canada and continue to have very ambitious growth plans in the US and new markets for 2024 and beyond.

Reporting into the Senior Customer Supply Chain Manager – North America, we are looking for an enthusiastic individual with experience ideally as a supply chain analyst or planner, from a fast-moving consumer goods business, and who is eager to move into a dynamic environment.  

Role Accountabilities:

Your day-to-day responsibilities will be:

    Sales order processing for our internal and external customers.

    Monitoring the status of sales orders with our 3PL partners to manage priorities and facilitate on time delivery.

    Management of daily communication flows with internal and external partners whether by email, phone, or EDI.

    Tracking and reporting on orders vs. allocations for new products and also items under supply constraint.

    Returns process management, including monitoring the 3PL sorting process, creating RA’s and recording systematically.

    Tracking, investigating, and reporting on outbound delivery discrepancies and B2B invoice queries.

    Backorder management.

    Communicate in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays & out of stocks.

    Understand & identify operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.

    Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders.

Requirements

    A strong educational background

    Extremely organized and able to work at a fast pace

    Numerate, analytical and a good problem-solver

    Attention to detail, and an ability to spot anomalies in large data sets

    An advanced user of Microsoft Excel.

    Ability to work independently and autonomously

    An entrepreneurial flair, real commerciality and great relationship building abilities! 

Charlotte Tilbury understands the power of makeup like no-one else.  With over 25 years at the forefront of the makeup industry working with the world’s A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need’ skincare, make-up and fragrance collection.

She knows more than anyone that when you look good, you feel good and project confidence. You carry yourself differently and, in turn, the world reacts to you in a different way.  At the age of thirteen, Charlotte personally discovered the transformative power of makeup.  Since then, she has been helping others – starting with her school friends, to the most discerning women around the world today – look their most beautiful.

Charlotte believes that beauty is not an exclusive club and makeup is every woman’s secret weapon!  Charlotte has created an uncompromising collection for all modern women who are as likely to do their makeup on the run with a mobile phone in hand as they are to sit down at a vanity table.  She has decoded her expertise into essential makeup tricks, tips and tools that are EASY TO CHOOSE, EASY TO USE and IRRESISTIBLE, Charlotte is determined to revolutionise beauty.

At Charlotte Tilbury, we love what we do and strive to be the best. Dare to dream, make it happen, break all the rules - join us in our revolutionary journey and challenge the status quo of the beauty industry.

Salary : $65,000-$75,000

Benefits

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO