Customer Success Specialist

Winred Arlington , VA 22209

Posted 2 days ago

your mission

WinRed is an online donation platform for Conservative and Republican causes. We are drastically changing the digital donation game and we need talented people to help us do it. On the Customer team your job is to help our customers navigate the platform and reach their fundraising goals while building a relationship with them and ensuring retention.


success in the first six months:

  • Become knowledgeable about the product and be able to speak fluently about its functionality externally
  • Successfully troubleshoot problems for our customers and their donors through Intercom
  • Develop excellent task management skills to ensure timely completion of customer requests

key activities to deliver this success:

  • Dive into the platform and learn all of it functionality
  • Work with team members to handle support tickets via Intercom
  • Develop a superb order of task completion that aligns with the departments overarching goals
  • Identify potential churn risks through support requests
  • Be willing to help out in other departments as needed were a small team, go the extra mile to help one another out, even if it means jumping into unfamiliar territory

about WinRed:

WinRed is an online fundraising platform supported by a united front of the Trump campaign, RNC, NRSC and NRCC. Its built on a proven fundraising technology and is designed to combat ActBlue. WinRed was modeled after years of studying ActBlue - but combines better technology and a partnership with Data Trust that will massively improve the partys voter model scores, benefitting all candidates up and down the ballot.

Requirements

  • Entry level with a thirst for growth and responsibility
  • Incredible listening and organizational skills
  • Experience managing multiple projects simultaneously
  • Excellent interpersonal skills
  • Strong problem-solving ability and a 'get-it-done' attitude
  • Ability to work flexible hours
  • Technical proficiency

Benefits

  • Healthcare, Dental & Vision - Paid employee premiums
  • HSA Option for high deductible plans
  • Free parking
  • Pre-tax Commuter Savings Account
  • Flexible leave
  • Free, on-site gym
  • Flexible hours
  • Snacks, coffee, and other kitchen items!
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Customer Success Specialist

Winred