Customer Success Specialist

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The Specialist, Customer Success will play a substantial role in meeting Vistra Retail customer retention, customer experience and unit margin targets. They will collaborate with third party contact centers to maximize performance among 200+ Customer Success team members. Build algorithms and data intelligence to measure and forecast customer lifecycle trends. Work cross functionality to improve customer retention and create Formula Won experiences.

Job Description

• Create strategies to meet key performance metrics of customer attrition, customer experience and unit margins.

• Review daily, monthly and quarterly performance trends and implement improvement plans with contact center partners.

• Create and maintain performance management reports. Partner with cross functional teams to identify performance gaps affecting key performance metrics.

• Work cross functionally to optimize the customer experience at key lifecycle touch points.

• Build algorithms and data models that forecast customer churn and customer experience metrics.

• Identify and respond to macro economic events that affect our customers.

• Improve contact center team member path to proficiency by partnering with the Learning & Development team. Identify training and performance gaps among new team members.

• Work closely with internal marketing department to create a culture of constant improvement to the customer buying experience.

Education, Skills and Experience

• 5+ years experience performing data analytics / data modeling

• Experience with data software reporting tools such as SQL, Snowflake, Hana, Python, Salesforce, SAS, Excel

• Experience with data visualization tools like Tableau

• Ability to synthesize statistical results into persuasive, easily understood insights that drive business opportunities

• Proven ability to build consensus and work effectively within a cross-departmental team

• Experience gained through college degree programs is applicable to the above referenced skills and experience

Job Family

Marketing

Company

TXU Retail Services Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.