Customer Success Specialist

Stanley Black & Decker, Inc. Boston , MA 02298

Posted 2 months ago

Job Description:

Over 15,000 hospitals and senior living communities rely on STANLEY Healthcare solutions to empower caregivers. By connecting caregivers to essential information, to each other, and to those in their care, STANLEY Healthcare is committed to enabling caregivers to deliver better care through its portfolio of Safety and Security, Health and Wellness, Workflow and Operations, and Supply Chain Management solutions. STANLEY Healthcare is a part of Stanley, Black & Decker, Inc.

POSITION SUMMARY

STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security and operational efficiency. The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas: Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow, and Supply Chain & Asset Management. These solutions are complemented by consulting, training, implementation and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc. For more information, visit www.stanleyhealthcare.com.

We are building a Customer Success organization and seeking an awesome Customer Success Specialist (CSS) to join our team. The ideal candidate will build strong relationships with customers ensuring successful deployment of STANLEY Healthcare products and services.

RESPONSIBILITIES:

  • Develop and maintain long-term relationships within assigned accounts

  • Communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases

  • Closely manage and nurture accounts, identify and remove impediments to customer success

  • Create and deliver periodic reports to highlight customer successes and provide on-going recommendations for further optimization both internally and externally

  • Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed

REQUIRED QUALIFICATIONS

  • 3+ years of experience

  • Secondary education or equivalent work experience

  • Previous experience working in a Client or Customer Success role within one of these industries: cloud/SAAS, medical device, wireless networking

  • Experience with account portfolio planning

  • Ability to prioritize work and strong time management skills are required

  • Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers

PREFERRED QUALIFICATIONS

  • CRM experience with Salesforce.com

  • Able to work independently

  • Excellent interpersonal skills with a positive attitude

SBDCSS

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager

Workstep

Posted Yesterday

VIEW JOBS 2/24/2021 12:00:00 AM 2021-05-25T00:00 <p>At WorkStep, we make the industrial sector a better place to work. For workers, we provide intelligent job matching, skill development &amp; feedback loops. For enterprise customers, our technology helps source, screen, train &amp; retain hourly talent at scale. </p><p>We are looking to expand our fully-remote Customer Success team with a Customer Success Manager who can act as a strategic partner and main point of contact for the stakeholders at our enterprise accounts. Our ideal candidate is solution-focused, growth-minded and takes a consultative and data-centered approach to account management. This role will report to our Customer Success Lead.</p><p>Responsibilities</p><ul> <li>Serve as the dedicated post-sales point of contact with WorkStep’s enterprise customers</li> <li>Lead new enterprise customer onboarding</li> <li>Drive increased user engagement</li> <li>Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep’s offerings </li> <li>Proactively share progress on success metrics with customers on a regular basis through QBRs</li> <li>Identify and facilitate upsell and expansion opportunities</li> <li>Act as voice of customer internally to provide feedback on how WorkStep can increase the value provided and better serve our customers</li> </ul><p><strong>Requirements</strong></p><ul> <li>More than 1 year of experience in a customer success or account management role</li> <li>Experience managing enterprise level accounts at a B2B SaaS company</li> <li>Passion for the WorkStep mission</li> </ul><p>Preferred Experience</p><ul> <li>Understanding of stakeholder concerns in HR Recruitment and Retention</li> <li>Previous experience in a rapidly growing startup environment</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive compensation</li> <li>Unlimited PTO</li> <li>Top-notch technology</li> <li>Quarterly team building on-sites</li> <li>Work space stipend</li> <li>Competitive company-sponsored health, vision, and dental benefits package</li> <li>Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission</li> </ul> Workstep Boston MA

Customer Success Specialist

Stanley Black & Decker, Inc.