Customer Success Specialist

Snapstream Media Houston , TX 77001

Posted 3 months ago

Are you driven by insatiable curiosity? Do you find that you easily connect with people? Do you love solving problems? We are looking for you!

SnapStream is a small software company based in the Washington/Heights area of Houston, but we are so much more than software. We connect interesting customers (ever heard of The Daily Show?) with specialized TV search solutions, and we are looking for a Customer Success Specialist to join our team.

Responsibilities

  • Improve customer experience
  • Create and maintain relationships with users
  • Develop and maintain training procedures and materials
  • Develop and maintain self-service resources
  • Perform regular training and release webinars
  • Coordinate annual user conferences in NYC and LA
  • Collaborate with Product Management to define improvements and new features
  • Travel to customer sites to nurture relationships, discuss use cases, gather feedback, answer questions and make suggestions
  • Become a power user of our products
  • Stay aware of industry's latest technology trends and applications
  • Own escalated issues and work with Customer Support to reach proper resolutions
  • Estimated travel ~30%

Requirements

  • 5+ years experience working in Customer Success, Sales Engineering or Product Management for a technical product or company
  • Magnetic personality
  • Insatiable curiosity
  • Excellent communication skills (phone, email, in-person, etc)
  • Ability to own a project or problem
  • Understanding of modern software and hardware

Preferred skills

  • Knowledge of Broadcast Engineering jargon, processes, and equipment

Benefits

SnapStream offers health insurance, vision and dental, life insurance, a flexible spend account (FSA), paid vacation and a 401k plan. In addition, we fund gym memberships to promote fitness. We supply you with smart coworkers, a great work environment, flexible hours, relaxed dress code, and a kitchen stocked with snacks, health food, red bull, fruit, and whatever else you can think of.

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Customer Success Specialist

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