Customer Success Specialist

Smithfield Foods, Inc. Suffolk , VA 23432

Posted 2 months ago

Job Locations

US-VA-Suffolk

Your Opportunity

Are you passionate about serving customers with excellence? If you answered yes, the Customer Success Specialist role could be the position you've been looking for. This role will be accountable for developing strong and trusting relationships with our internal and external top customer base, while supporting our corporate accounts. You will work in a fast-paced environment, with our #1 mission to support our customer base and obtain the highest case fill and on-time delivery. You will be accountable from the time the order enters the system until delivery. This position requires the ability to be approachable, possess strong communication skills and be an innovative problem solver, while driving service excellence for our customer base with utmost ownership.

Core Responsibilities

  • This role is accountable for guiding the life-cycle of the order, from order entry into our system, until arrival with the customer.

  • Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer's shortages and present details related to root cause, along with options for recovery.

  • Collaborate with the transportation team obtaining on-going updates to provide the customer, sales and broker (where applicable).

  • Handles the late/light order approval process for late order requests to process and ship under standard lead time.

  • Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed in order to minimize errors and maximize Supply Chain efficiency.

  • Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed.

  • Assists claims department on matters related to incorrect or rejected orders.

  • Develop strong and trusted relationships with customers through timely and accurate communications.

  • Manage a high volume of communication/requests, resolving issues in an accurate and timely manner.

  • Maintain and update documents related to customer accounts.

  • Conflict resolution: Ability to defuse high pressure situations and remain solutions driven.

  • Hosting calls with sales, various supply chain partners, and customers when issues/concerns arise.

  • Accountable for promoting increased order size, direct plant shipments and various other customer programs/initiatives.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • High School Diploma or General Education Degree (GED) and 2+ years' relevant experience, required.

  • Bachelor's Degree, preferred.

  • Knowledge of Microsoft Office, Outlook, Excel and PowerPoint.

  • Decision making and problem-solving skills.

  • Strong written and verbal communication skills.

  • Ability to accept constructive feedback.

  • Ability to manage conflict.

  • Must be able to multi-task with many competing day-to-day activities with competing priorities.

  • Flexibility to adapt to a varied work schedule.

  • Must be able to maintain a high level of confidentiality.

  • Ability to work well with others in fast paced, dynamic environment.

  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

  • Requires travel, up to 10% of the time.

Careers and Benefits

To learn more about Smithfield's benefits, visit smithfieldfoods.com/careerbenefits.

About Smithfield Foods

Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. Our 40,000 U.S. and 15,000 European employees are dedicated to producing "Good food. Responsibly." and have made us one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including many industry firsts, such as our ambitious commitment to cut our carbon impact by 25 percent by 2025. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our neighbors in need. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield, Eckrich and Nathan's Famous, among many others. For more information, visit www.smithfieldfoods.com, and connect with us on Facebook, Twitter, LinkedIn and Instagram.

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

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VIEW JOBS 5/30/2021 12:00:00 AM 2021-08-28T00:00 Job Locations US-VA-Suffolk Your Opportunity Are you passionate about serving customers with excellence? If you answered yes, the Customer Success career path could be what you've been looking for. This role will be accountable for developing strong and trusting relationships with our internal and external top customer base, while supporting our corporate accounts. You will work in a fast-paced environment, with our #1 mission to support our customer base and obtain the highest case fill and on-time delivery. You will be accountable from the time the order enters the system until delivery. This position requires the ability to be approachable, possess strong communication skills and be an innovative problem solver, while driving service excellence for our customer base with utmost ownership. You will be joining the Customer Success Team as a Customer Success Representative. After success completion of our comprehensive six-month training period, you will be placed into a Specialist role where you can add immediate value based on your training, experience and qualifications. As a Specialist, you will have the ability to work from home while continuously meeting your key performance indicators. Core Responsibilities * This role is accountable for guiding the life-cycle of the order, from order entry into our system, until arrival with the customer. * Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer's shortages and present details related to root cause, along with options for recovery. * Collaborate with the transportation team obtaining on-going updates to provide the customer, sales and broker (where applicable). * Handles the late/light order approval process for late order requests to process and ship under standard lead time. * Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed in order to minimize errors and maximize Supply Chain efficiency. * Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed. * Assists claims department on matters related to incorrect or rejected orders. * Develop strong and trusted relationships with customers through timely and accurate communications. * Manage a high volume of communication/requests, resolving issues in an accurate and timely manner. * Maintain and update documents related to customer accounts. * Conflict resolution: Ability to defuse high pressure situations and remain solutions driven. * Hosting calls with sales, various supply chain partners, and customers when issues/concerns arise. * Accountable for promoting increased order size, direct plant shipments and various other customer programs/initiatives. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. * High School Diploma or General Education Degree (GED) and 2+ years' relevant experience, required. * Bachelor's Degree, preferred. * Knowledge of Microsoft Office, Outlook, Excel and PowerPoint. * Decision making and problem-solving skills. * Strong written and verbal communication skills. * Ability to accept constructive feedback. * Ability to manage conflict. * Must be able to multi-task with many competing day-to-day activities with competing priorities. * Flexibility to adapt to a varied work schedule. * Must be able to maintain a high level of confidentiality. * Ability to work well with others in fast paced, dynamic environment. * Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment. * Requires travel, up to 10% of the time. Careers and Benefits To learn more about Smithfield's benefits, visit smithfieldfoods.com/careerbenefits. About Smithfield Foods Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. Our 40,000 U.S. and 15,000 European employees are dedicated to producing "Good food. Responsibly.®" and have made us one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including many industry firsts, such as our ambitious commitment to cut our carbon impact by 25 percent by 2025. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our neighbors in need. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan's Famous®, among many others. For more information, visit www.smithfieldfoods.com, and connect with us on Facebook, Twitter, LinkedIn and Instagram. EEO/AA Information Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. Smithfield Foods, Inc. Suffolk VA

Customer Success Specialist

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