Rexel Tampa , FL 33602
Posted 3 weeks ago
Are you the best solution seller in your shop? Do you sell on service and capabilities before price? Want access to the best digital tools, top suppliers, and services you can sell beyond the cardboard box? Join Banner as a Externaltitle!
At Banner you will have access to digital tools and customer integration services that will make finding (and keeping!) customers quicker and easier. As well as being able to provide the best products on the market due to our partnerships with the top suppliers.
We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.
NO WEEKENDS, NO HOLIDAYS, PAID TIME OFF! Are you looking for real work/life balance? Come join our team and you'll be home to play on the weekends! In addition to no weekend work, we also offer holiday pay, bonuses, paid time off, etc.
At Banner we strive to make sure our employees have a great work life balance. You will be eligible for paid vacation, sick time, paid company holidays plus flexible personal days per year. We provide professional training, development programs, and career advancement opportunities.
We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.
Want to make a difference? Have opportunities for growth and career advancement? Work for a company that strives to do everything through its values? Join Banner as a Externaltitle!
At Banner, our values are the foundation for how we operate, with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces For Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference. We provide professional training, development programs, and career advancement opportunities.
We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work.
The position of Customer Success Specialist will be based out of our Tampa, FL Location!
Summary
The Customer Success Specialist is responsible for maintaining and expanding Rexel's Annual Recurring Revenue. Will utilize data derived from normal business activities, customer support/service interactions and contracts, and other datasets to gain insights into customer needs and potential opportunities. The Customer Success Specialist with collaborate with customers, Sales, Product Specialists, and Services, and will assist in aligning customer objectives with the company's offerings. Furthermore, this role involves providing support in generating quotes and handling Rexel and Rockwell Services orders. Additionally, it includes assisting in the management, invoicing, and execution of these orders in collaboration with the Services Team. The individual in this position also serves as the primary point of contact for customers regarding specific aspects of the Industrial Services offer, such as Remanufacturing/ Repairs, Field Labor engagements, Training, and Contracts
What You'll Do
Build positive working relationships between Rexel and customers, digitally and through customer meetings
Work with Marketing team to help lead contract adoption and expansion campaigns
Accurately communicate a value proposition based on the data being presented
Analyze customer contract usage data contained within Customer Success Platform and other sources to look for trends
Collaborate with sales, specialists, and other roles within Rexel Automation and Rockwell Automation
Understand basic concepts of automation regarding product lifecycles, simple migration paths, and learning to identify opportunities based a customer's install base and support usage
Review progress with leadership
Other duties as assigned
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
What You'll Need
High School or GED
Bachelor's Degree in Business or Technical degree preferred
3+ years of Customer Success Manager experience
Prior experience with Rockwell Automation products and services preferred
Knowledge, Skills & Abilities
Must have excellent interpersonal, analytical, and written/verbal communication skills
Be a self-starter that can work both independently and in team-based environments
Must be able to build positive working relationships with people at all organizational levels
Must demonstrate integrity and a firm commitment to company beliefs and values
Attention to detail and organizational skills
Delivers exceptional customer experience
Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold None
Exposed to electrical hazards; risk of electrical shock None
Handles or works with potentially dangerous equipment None
Travels to offsite locations Frequently
Physical Demands
Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelfs, pick up boxes, or position one's self to maintain computers in the lab/under desks/in server closet Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment None
Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly - at least 51%
Weight and Force
Up to 10 pounds Occasionally - up to 20%
Up to 25 pounds None
Up to 50 pounds None
Up to 75 pounds None
"Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law."
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities
Customer Success Specialist
147215
Tampa
Rexel Automation
Branch Field Sales
Customer/Sales Support
Rexel USA is a VEVRAA federal contractor and an EEO/AA employer. (Females/Minorities/Protected Veterans/Individuals with a Disability) We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email staffing@rexelusa.com or call (888) 739-3547
Rexel