Interface, Inc. Lagrange , GA 30261
Posted 1 week ago
Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.
Interface, Inc. is a global flooring company specializing in carbon neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora rubber flooring. We help our customers create high-performance interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet. Our mission, Climate Take Back, invites you to join us as we commit to operating in a way that is restorative to the planet and creates a climate fit for life
Position summary:
The Customer Success Specialist will provide proactive customer service to internal and external customers. The individual is responsible for order management and steady communication to ensure customer satisfaction for prompt and accurate delivery of products. This individual will serve as the as the voice of the customer to other departments within Interface. This role will represent Interface as the single point of contact to the customer to provide quick resolution, accurate information, and ensure customer satisfaction in a timely & professional manner.
Educational requirements:
High School Diploma
College Degree preferred
Skills and Experience:
Minimum of two years of experience in Customer Service or Planning
Able to create a positive customer experience, both internally and externally
Ability to be a quick thinker, research and troubleshoot
Excellent verbal and written communication skills; success with providing solutions where the desired end result is successfully met within the business guidelines
Strong computer literacy with Microsoft applications and knowledge of ERP and CRM systems
Able to work in a team-based environment and manage projects from conception to completion
Demonstrate success in working under pressure and handling multiple tasks/priorities
Ability to meet both qualitative and quantitative call performance goals.
Essential Duties
Take inbound calls from customers and Sales team
Make outbound customer calls to ensure accurately and complete order information
Manage the order process flow; work to solve, avoid, or minimize customer delays
Manage allocation of inventory to orders per stock program guidelines.
Continuous review and follow-up of reports to identify potential delays on orders
Timely and daily communication via phone and email; through follow-up on all internal and external requests
Manage Customer Requested Dates to ensure customer install deadlines are met.
Liaison of the Customer to Planning for order improvements, changes, cancellations, and updates
Authorize shipping of orders by verifying allocation quantity, special instructions, ship to address, customer financial services, purchase order information and carrier selection
Coordinate necessary activities with Supply Chain, Financial Service, and external freight carriers to ensure prompt delivery of products.
Update internal notes to ensure CSS Leads are aware of updates on order for their assigned Region.
Enter customer phone orders through Salesforce and JDE accurately and promptly.
Participate and support achieving company initiatives & financial forecasts
Provide quotes to GSA customers on contract items
Be familiar with current Government contact product, pricing, and policies
Provide proper coding on government orders for reporting purposes and payment of administrative fees
Develop extensive knowledge of products and sample availability
Track and confirm delivery
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We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.
Interface, Inc.