Customer Success Specialist

About Ascent

At Ascent, we solve supply chain challenges for thousands of customers worldwide. Ascent is a recognized supplier of the year for multiple Fortune 500 companies as well as a partner to thousands of small and medium-sized businesses. Ranked among the Top 100 Global 3PLs by Inbound Logistics as well as the Top 40 3PLs and Top 20 Freight Brokerages in North America by Transport Topics, Ascent's #1 market share in the North American ground and air expedite market has provided it the foundation to become the preferred logistics provider to a marquee portfolio of the world's largest and most sophisticated corporations. Ascent's offerings include truckload, less-than-truckload, global forwarding, air charter, specialized, brokerage, managed transportation and expedite solutions. The company moves over 430,000 shipments annually through its competitive PEAK freight marketplace. For more information about the company, please visit Ascent's website: www.ascentlogistics.com.

Our Purpose

We elevate the world of logistics through passion and innovation.

Our Mission

We want to do more things and provide more solutions for more customers in more places around the globe with lower operating risk and flawless execution.

What You'll Do

We are looking for a client relationship professional to serve as Customer Success Specialist. You and your teammates will interact with the customer to understand and support customer needs to develop and maintain customer relationships for high-profile accounts for Ascent's North American customer base. You thrive on exceeding goals and knowing your success positively impacts those around you. This role combines account management, product management, and relationship building. Working on a team to champion the customer's needs by working cross-functionality with our entire team.

• Provide support as part of the Customer Success team on high revenue or strategic accounts.

• Support team members to Identify and resolve root cause and implement tailored solutions.

• Support Customer Success processes across clients to ensure process consistency.

• Provide tactical operations support during peak conditions and for special projects.

• Travel for temporary on-site support for crisis situations.

• Assist our operations team in their success by documenting and communicating customer requirements.

• Identify areas for continual improvement and work with team members for implementation.

What You'll Bring

• Passion for solving customer issues and making them successful.

• Excellent communication skills and ability to work with a team to solve complex problems.

• 1+ years of cross-functional, customer account management or similar adjacent areas of support, logistics operations, supply chain, or sales.

• Expertise in the transportation and/or logistics industry, as well as international operations including documentation and border crossing requirements.

• Strategic mindset, with the capability to contribute to making difficult decisions.

• Demonstrated ability to build relationships with our customers vertically and horizontally.

• A bachelor's degree or 2 years industry experience.

Ascent's Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay