The Customer Success Relationship Manager (csRM) is responsible for developing and nurturing partnerships with small business owners in cities across North America. The csRM role will be to work one-on-one with our existing Heartland small to medium size business owners over the phone to sell additional products/services.
Ability to uncover the needs of our current customers to help them grow their business by offering a wide range of additional Heartland services (Payroll, Payments, Customer Engagement and Lending services).
Market and sell Heartland Solutions via phone, email, and other screen sharing technologies to existing Heartland Payment Systems customers.
Provide complete and accurate paperwork for merchant's signature and submit to Heartland Service Center via proper procedures.
Keep accurate records of all interactions with our clients via tracking tools and systems.
Provide daily/weekly/monthly updates as needed on calls attempted, calls connected, presentations conducted, sales closed, etc.
Meet and exceed sales goals and quotas on a consistent basis.
Remain updated on product/service knowledge and sales skills.
Seek opportunities to consistently learn, create, and raise the performance standards.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Heartland Payment Systems