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Customer Success Operations (Senior Analyst Or Manager)

Expired Job

Strivr Menlo Park , CA 94025

Posted 2 months ago

STRIVR is using immersive technologies like Virtual Reality (VR) to redefine the way people learn and train for everyday moments in their jobs. Our vision is to empower people to perform at their best by combining real-world experience with cutting-edge technology. With STRIVR spearheading the future of human performance and training, its an exciting time to make a big impact!

Born out of Stanford University and its world renowned Virtual Human Interaction Lab, STRIVR aims to improve human performance and is used by Fortune 500 companies and elite sports teams worldwide. We have empowered over 200,000 individuals (and counting) to improve with VR since our launch in 2015. The STRIVR team includes industry leaders that have been studying and building VR for 20+ years, data scientists, instructional designers, and former pro athletes. As a culture, we are scrappy, smart and fearless.

At STRIVR, our Customer Success (CS) team maintains and drives customer relationships forward, using analytics and change management to effectively roll out STRIVR solutions across enterprises.

As a CS Operations Senior Analyst or Manager, you are our process machine! You love creating order from chaos, and actively look for opportunities to drive repeatability and scalability in an organization. You are a strong project manager that has demonstrated ability to work with stakeholders to drive initiatives in a timely and successful fashion. You also have the finesse to know how to create structure without over-engineering complexity. Finally, you expect to thrive in a constantly-changing, fast-growth environment where there are questions to answer that have never been asked before.

Your responsibilities:

  • Maintain processes for the CS organization, including strategic account reviews, OKR workflows, and CSM onboarding
  • Coordinate across CSM, Support and Implementations to drive unified roadmap of initiatives
  • Build and maintain library of templates, examples and collateral for the CS organization
  • Own and evolve the project management toolkit, used by CSMs working to improve how we work
  • Interpret CS strategic roadmap to an executable path of projects to ensure achievement of goals
  • Coordinate across departments to identify key stakeholders needs and ensure their needs are met via identified initiatives
  • Collaborate with Sales Operations to drive efficient go-to-market workflows across Sales and CS

Your skills:

  • Demonstrated experience initializing, driving, and completing projects
  • Experience in SaaS, PMO, or Customer Success organizations a plus
  • Demonstrated success working in fast-paced cross-functional environments with high ambiguity
  • Fluency managing projects in project management tools, G-Suite, and customer success tools
  • Bachelors degree in Economics, Operations, Business or related field preferred
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Customer Success Operations (Senior Analyst Or Manager)

Expired Job