Customer Success Operations Manager

About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing. Our success is measured when we can empower all of healthcare to focus more on improving the health of people.

That success is driven by Kalderos' greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That's where you come in!

What You'll Do

We are looking for a Customer Success Operations Manager who will provide expertise to extract, manage, analyze and QC data to educate and inform our Customer Success Team Covered Entity Team and other Commercial teams. This information is used to understand the effectiveness of our products and evaluate their impact on our customers and covered entities while also enabling customers and covered entities to make business decisions based on quality data provided from the Kalderos solutions. You will:

• Develop a detailed understanding of our products, our customers, and the underlying data.

• Build end-to-end data solutions utilizing our analytics technologies to answer questions.

• Provide meaningful insights to business leaders through a combination of descriptive and predictive analytics.

• Create custom reports and ensure data integrity through a rigorous QC process

• Develop dashboards, reports, and statistical models that track key metrics and indicators.

• Use data to derive insights on trends

• Create benchmark reports to provide insight into customer/stakeholder performance

• Analyze data to identify performance improvement opportunities

• Manage quality of data in Salesforce and other tools utilized

What You'll Bring

We know your experience extends beyond what you have on paper. The following is a guideline of general experience we're looking for in this role:

• Education: Bachelor's in Information Management, Healthcare Information, Computer Science, Mathematics, Statistics, Data Analytics or related fields preferred, or equivalent experience.

• 3+ years of data analysis professional experience

• Experience with Microsoft Excel writing complex formulas (index match, VLOOKUP, etc.), PowerQuery, and VBA programming.

• Experience writing SQL and extracting data from enterprise data warehouses (T-SQL or PL/SQL).

• A passion for data with an understanding of data and can translate it into actionable insights for our internal and external business partners.

• A love of the technical side of data (programming, databases, visualization) and an appreciation for the business problem at hand, using data to solve those problems.

Set Yourself Apart

• Experience with advanced data analysis tools such as Python, R or Julia preferred.

• Experience with data visualization tools such as PowerBI, Tableau, Qlik or experience creating visualizations using RStudio, Python, D3, etc. preferred.

• Ability to present complex information in an understandable and compelling manner.

• Ability to work productively and manage priorities with little supervision

• Impeccable attention to detail and a passion for ensuring data quality

Expected Salary: $80,000 - $100,000 base + bonus

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits

• 401k with company match

• Flexible PTO with a 10 day minimum

• Opportunity for growth

• Mobile & Wifi Reimbursement

• Commuter Reimbursement

• Donation matching for charitable contributions

• Travel reimbursement for healthcare services not available near your home

• New employee home office setup reimbursement

What It's Like Working Here

• We thrive on collaboration because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.

• We empower each other and believe in ensuring all voices are heard.

• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture.

• We're curious and go deep. Our Slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more: https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.