Customer Success Operations Analyst

Signifyd Santa Clara , CA 95051

Posted Today

At Signifyd we're creating a new market. We're constantly improving and expanding the technology that has changed what fraud protection for ecommerce looks like. So we don't have time for office politics or to worry about where or when we get our work done. We're all Signifyers, so we know that what needs to get done will get done.

Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it.

We're fighting online fraud in a way that's never been done before and we could use your help if you're someone:

  • Who believes challenges are best overcome by thinking differently.

  • Who knows his or her role, but isn't confined by it.

  • Who's greatest satisfaction comes from helping customers succeed and achieve their dreams.

  • Who isn't afraid to disagree, convincingly, civilly and honestly.

  • Who will stop and hold the door for a colleague, even if you're running late.

Oh, and a few particulars for this role:

Signifyd is looking for an organized, data-driven, and quick-learning Customer Success Operations Analyst to support the Customer Success organization's internal operations and growth. The role requires someone who is process oriented, eager to learn, and not afraid to execute quickly. This is an opportunity to learn about and help execute the scale of a hyper-growth SaaS business, specifically how to master analysis, process development, and systems (Gainsight, Salesforce, Tableau, and others).


  • Build and execute customer campaigns in Gainsight to drive product adoption and best practices

  • Consolidate metrics for CSAT and NPS survey campaigns

  • Maintain customer playbooks for the Customer Success team

  • Maintain Gainsight dashboards and perform ad hoc reporting for the CS leadership team

  • Assign accounts to Implementation Managers and Customer Success Managers, performing regular audits of account assignments and recommending changes where needed


  • 0-2 years of experience with experience or interest in: customer success, operations, data analytics, or account management

  • Salesforce reporting experience required

  • Gainsight or other CSM tool highly preferred

  • Tableau experience is a plus

  • Experience building email marketing campaigns in Marketo (or similar tool) highly preferred

  • A passion for building useful reports, creating training guides, and documenting standard policies and procedures

  • Understanding of fundamental Boolean logic (IFs, ANDs, and ORs)

  • Strong analytical and collaborative skills, with ability to prioritize multiple projects/tasks

  • Proficiency with Microsoft Office Suite or G-Suite, specifically strong in Excel/Google Sheets and PowerPoint/Google Slides

  • Passion for e-commerce and new technology

  • Background in payments, fraud space, and/or data science is a big plus

In order to be successful at Signifyd, you'll possess the below traits:

  • Be comfortable with ambiguity and see the 'unknown' as an opportunity

  • Ready to 'step outside' his/her role to help teammates

  • Ability to proactively identify issues and quickly execute on solutions

  • Excellent at juggling multiple tasks

  • Highly dependable and committed to following through on promises

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Principal Customer Success ...

CA Technologies

Posted Yesterday

VIEW JOBS 7/21/2018 12:00:00 AM 2018-10-19T00:00 Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It's our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy. CA Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Program Management Team. The Principal Enterprise Security Program Manager (SPM) is responsible for driving CA Veracode customer's Application Security (AppSec) programs while building and maintaining strong customer relationships. The Enterprise SPM ensures a high level of customer satisfaction, and drives services and license utilization leading to ROI recognition, strong contract renewals, and solution growth opportunities. This position requires a dynamic individual with the capability to manage multiple accounts, ability to establish appropriate success criteria, and drive programs toward success. You will be working with CxOs, Developers, and Application Security experts. Responsibilities: * Establish and drive enterprise-wide risk management programs for application vulnerability testing. * Advise customers on how to best utilize the CA Veracode solutions within their organization. * Advise customers on rollout and usage strategies, as well as integrated security policies and SDLC processes. * Assist customers with creating, educating, and delivering of rollout plans, security policies, and integrated SDLC processes. * Assist customers with onboarding of development teams, understanding compilation policies, and executing consultation calls to drive adoption and utilization. * Ensure consistently-positive customer experiences by working closely with CA Veracode Support, Consulting, and Operations teams and providing oversight and management of customer issues and initiatives. * Prepare and lead customer program reviews; maintain accurate record of discussions and action items. * Serve as customer advocate while capturing feedback and reporting requests to Product Management. * Understand the technologies, constraints, and other issues connected with an application security program and its implementation. * Demonstrate CA Veracode's value proposition, its core platform features and product lines and other related tools/technologies. * Match CA Veracode solutions to customer's business and technical requirements. * Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of the support of customers. * Collaborate with Sales on account strategies, identify opportunities for expansions. * Mentor associate-level and senior-level program managers Required Experience: * Bachelor's degree or equivalent applicable experience * 9 or more years' experience in consulting / project / program management. Ideal would be software consulting projects * Excellent customer-facing skills * Experience presenting to CxOs, Development managers, and Application Security experts * Knowledge of AppSec industry talking-points * Extensive strategic consulting skills and program management skills * Comprehensive knowledge of CA Veracode or competitive technology capabilities * Comprehensive knowledge of SDLC technology and artifacts * Ability to advise clients on strategic program development and drive the strategic vision of the client program * Experience in consulting program management, cross-selling consulting services and/or acting in a pre-sales role * Excellent written and oral communication skills to enable strong presentation skills * Demonstrated ability and desire to work and excel in a fast-paced environment * Self-motivated and able to solve problems independently and in team settings * Ability to work well across functional groups and influence others to get things done * Excellent team player and able to work under own initiative * Ability to effectively facilitate cross-functional teams and resources * Strong critical thinking, analytic, and problem-solving abilities * Willingness and ability to travel up to 20% Desired Experience: * Degree in Computer Science or Cybersecurity * One or more Information Security certifications: CISSP, CISM, CompTIA Security+, CEH, GSEC, etc. vcode More About Working at CA: CA has earned scores of Workplace Excellence awards in the last few years – and there's a reason for that. Here you'll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what's possible by collaborating with a diverse team of global innovators. In short, CA's fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology. We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program. Learn more about CA Technologies and this opportunity now at We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate's race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status. Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly. If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788. EOE/Min/Women/Veterans/Disabled Nearest Major Market: San Jose Nearest Secondary Market: Palo Alto CA Technologies Santa Clara CA

Customer Success Operations Analyst