Customer Success Manager

Description

Welcome to Zesty, a dynamic startup at the forefront of cloud optimization innovation!

Zesty's Mission

Zesty's mission is to empower DevOps and FinOps teams to maximize cloud savings and minimize waste by automating cloud cost optimization. The Zesty AI-driven platform automatically adjusts cloud resources in real-time based on the application needs, optimal cloud usage, and dramatically reduced cloud spending.

Responsibilities:

We are seeking a talented and highly driven Customer Success Manager to help Zesty keep its amazing growth. Working with a talented and agile core team, you will have the opportunity to grow with us and make an impact.

As a Customer Success Manager, you'll represent the Zesty brand and drive the relationship with our customers, starting from the onboarding process, through ongoing success and upsell/cross-sell. Our ideal candidate is a people person, analytical, possesses technical orientation and knows how to develop and operate an ongoing relationship with technical customers.

What You'll Get To Do!

• Proactively manage the client's lifecycle, from onboarding through extensive growth and renewal

• Manage the ongoing relationship with Zesty's customers including continuous training navigating through the changes of the use cases, while integrating with various departments from within the company (Technical Support, RnD, Product ,etc.)

• Increase product adoption by working hands-on with clients to optimize and utilize Zesty's products and increase the book of business alongside the Customer Success Managers.

• Actively promote the value of Zesty's products and upsell services while maintaining and promoting value through customer experience

• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs

• Conduct Quarterly Business Reviews (QBRs) alongside the Customer Success Manager

• Maximize revenues from existing Zesty customers, while keeping track of the usage and the opportunities for each customer.

• Accountable for program business goals and meeting target KPIs on a monthly/ quarterly basis.

• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefits and value.

This role is a hybrid role based in San Mateo, California. We're in the office 3 days a week (Tuesday, Wednesday & Thursday)

Requirements

Requirements:

• 3+ years experience in a SaaS environment working in customer success.

• A solid mix of sales acumen, relationship building, and technical competency.

• Cloud experience-especially with AWS and overall cloud ecosystems-is a must.

• A strong networker with the ability to establish and maintain relationships across hierarchy levels.

• Experience with container orchestration platforms (such as Kubernetes and Amazon ECS).

• Exemplary verbal, visual, and written communication skills.

• Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor.

• A proven track record of exceeding goals.

• Hands-on, independent, and self-driven personality.

Significant Advantages:

• Experience with public cloud solutions, preferably AWS.

• Knowledge of FinOps within the public cloud environment.

• Experience as a Cloud Architect in a customer-facing role.

• Familiarity with Infrastructure as Code tools (such as Terraform, CloudFormation).

What's in it for you?

• At Zesty, compensation is only one component of our package. This position has a range between $115,000- $125,000.

• Throughout our interview process, the range will be based on your skills, qualifications, and experience.

• This position will include options to purchase.

• Zesty provides employees comprehensive medical, dental, and vision benefits through our providers, Aetna, Kaiser, and Guardian. medical, dental, and much more benefits!

• Regular team-building activities

• Fitness, lunch, commute, and remote benefits

• Close to Caltrain (Hayward Park Station)

• Opportunity to collaborate and work closely with your peers

• This role is a hybrid role based in San Mateo, California. We're in the office 3 days a week (Tuesday, Wednesday & Thursday)

Why is it exciting being a Zester-

At Zesty, we're a team of driven, forward-thinkers passionate about pushing the boundaries of cloud optimization. Our culture encourages creativity, curiosity, and a willingness to embrace challenges.

We care about:

Diversity & Inclusion

• Be yourself! We welcome employees from all backgrounds and have created a workplace where everyone can feel empowered.

Transparency

• Transparency: We share our success stories, failures, processes, numbers, and everything in between. If you want to know something that wasn't shared with you - just ask!

One Team- We genuinely trust each other which enables us to act as one team working together toward the same mission. All team members are equally important

Open Communication & Feedback

• When facing challenges, we always look for fresh ideas and ways to overcome them and We embrace constructive feedback that can and should be given to anyone

Ego is out at the door

• Ego obscures and disrupts everything: the planning process, the ability to

take good advice, and the ability to accept constructive feedback. We operate with a high degree of humility

This role is a hybrid role based in San Mateo, California. We're in the office 3 days a week (Tuesday , Wednesday & Thursday)