Customer Success Manager

Worth AI, a cutting-edge computer software company, is seeking a passionate and results-driven Customer Success Manager to join our team. As a Customer Success Manager at Worth AI, you will play a critical role in ensuring the success and satisfaction of our valued customers. We are committed to revolutionizing the way businesses make decisions using AI, and as a Customer Success Manager, you will be at the forefront of driving customer adoption and retention.

Your primary responsibility will be to onboard new customers and then build strong and long-lasting relationships with all customers, serving as their trusted advisor and advocate. You will work closely with customers to understand their unique business needs and goals, and help them maximize the value they derive from our AI platform. Your exceptional communication and problem-solving skills will enable you to effectively address customer inquiries, resolve issues, and ensure a smooth customer experience.

At Worth AI, we believe in diversity of thought, unity as one team, and agility in embracing change. We are dedicated to creating an inclusive and supportive environment, and as a Customer Success Manager, you will be a key champion of these values.

Responsibilities

• Onboarding new customers
• Build and maintain strong relationships with our customers, serving as their trusted advisor and advocate
• Understand and align with our customers' business needs and goals, and provide guidance and support to help them achieve success
• Ensure customer adoption, satisfaction, and retention by actively engaging with customers and addressing their inquiries and concerns
• Conduct regular check-ins and business reviews with customers, and provide insights and recommendations for improvement and growth
• Collaborate with internal teams to ensure seamless delivery of services and solutions to our customers
• Act as the voice of the customer within our organization, effectively communicating customer feedback and requirements to internal stakeholders
• Stay up-to-date with industry trends and best practices, and share insights and knowledge with our customers

Requirements

• Proven experience in a customer success management or account management role
• Strong understanding of AI and its applications in business
• Excellent communication and interpersonal skills
• Ability to build relationships and establish trust with customers
• Strong problem-solving and analytical capabilities
• Experience in the computer software industry, data analytics or risk is highly preferred
• Ability to thrive in a fast-paced and dynamic environment
• Experience with Hubspot
• Customer-centric mindset with a passion for ensuring customer success

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance
• Unlimited Paid Time Off
• 9 paid Holidays
• Work From Home
• Free Food & Snacks (in Orlando, FL)
• Wellness Resources