Customer Success Manager

Workstep Boston , MA 02108

Posted 3 weeks ago

At WorkStep, we make the industrial sector a better place to work. For workers, we provide intelligent job matching, skill development & feedback loops. For enterprise customers, our technology helps source, screen, train & retain hourly talent at scale.

We are looking to expand our fully-remote Customer Success team with a Customer Success Manager who can act as a strategic partner and main point of contact for the stakeholders at our enterprise accounts. Our ideal candidate is solution-focused, growth-minded and takes a consultative and data-centered approach to account management. This role will report to our Customer Success Lead.

Responsibilities

  • Serve as the dedicated post-sales point of contact with WorkSteps enterprise customers
  • Lead new enterprise customer onboarding
  • Drive increased user engagement
  • Advise around best practices and solutions to ensure customers are getting the most value out of WorkSteps offerings
  • Proactively share progress on success metrics with customers on a regular basis through QBRs
  • Identify and facilitate upsell and expansion opportunities
  • Act as voice of customer internally to provide feedback on how WorkStep can increase the value provided and better serve our customers

Requirements

  • Bachelors Degree
  • More than 1 year of experience in a customer success or account management role
  • Experience managing enterprise level accounts at a B2B SaaS company
  • Passion for the WorkStep mission

Preferred Experience

  • Understanding of stakeholder concerns in HR Recruitment and Retention
  • Previous experience in a rapidly growing startup environment

Benefits

  • Competitive compensation
  • Unlimited PTO
  • Top-notch technology
  • Quarterly team building on-sites
  • Work space stipend
  • Competitive company-sponsored health, vision, and dental benefits package
  • Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission
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Customer Success Manager

Workstep