Customer Success Manager

Workstep Boston , MA 02108

Posted 3 weeks ago

At WorkStep, we make the industrial sector a better place to work. For workers, we provide intelligent job matching, skill development & feedback loops. For enterprise customers, our technology helps source, screen, train & retain hourly talent at scale.

We are looking to expand our fully-remote Customer Success team with a Customer Success Manager who can act as a strategic partner and main point of contact for the stakeholders at our enterprise accounts. Our ideal candidate is solution-focused, growth-minded and takes a consultative and data-centered approach to account management. This role will report to our Customer Success Lead.


  • Serve as the dedicated post-sales point of contact with WorkSteps enterprise customers
  • Lead new enterprise customer onboarding
  • Drive increased user engagement
  • Advise around best practices and solutions to ensure customers are getting the most value out of WorkSteps offerings
  • Proactively share progress on success metrics with customers on a regular basis through QBRs
  • Identify and facilitate upsell and expansion opportunities
  • Act as voice of customer internally to provide feedback on how WorkStep can increase the value provided and better serve our customers


  • Bachelors Degree
  • More than 1 year of experience in a customer success or account management role
  • Experience managing enterprise level accounts at a B2B SaaS company
  • Passion for the WorkStep mission

Preferred Experience

  • Understanding of stakeholder concerns in HR Recruitment and Retention
  • Previous experience in a rapidly growing startup environment


  • Competitive compensation
  • Unlimited PTO
  • Top-notch technology
  • Quarterly team building on-sites
  • Work space stipend
  • Competitive company-sponsored health, vision, and dental benefits package
  • Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Success Manager

Gaggleamp Inc.

Posted 3 days ago

VIEW JOBS 5/12/2021 12:00:00 AM 2021-08-10T00:00 <p>GaggleAMP is looking for a Customer Success Manager (CSM) to join our expanding team.</p> <p>A successful CSM on our team will be a trusted advisor and problem solver to our clients focused on ensuring the success of their Employee Advocacy programs. As a CSM you will be responsible for cultivating relationships, managing client meetings, and driving revenue through program expansions. <br><br>GaggleAMP has built a culture focused on the success of our customers, and we pride ourselves on being a collaborative team environment. As a CSM, you will have the unique opportunity to work cross-functionally with colleagues from Customer Success, Sales, Marketing, Product, and our leadership team.</p> <p>This role is designed to be a remote position.<br><br></p><p>Responsibilities:</p><ul> <li>Cultivate client relationships and ensure their success from initial onboarding through the entirety of the customer lifecycle.</li> <li>Be the Employee Advocacy expert that your clients come to and rely on to operate a powerful program.</li> <li>Host virtual meetings with clients ranging from formal program reviews to end-user platform training. </li> <li>Consistently meet or surpass the renewal rate and upgrade goals in your assigned segment of clients.</li> <li>Assist with management and triage of first-level support inquiries. </li> <li>Work cross-functionally with Sales, Marketing, and Product teams on various projects and initiatives. <br> </li> </ul><p><strong>Requirements</strong></p><ul> <li>2+ years of experience in a client-facing Customer Success, Sales, Business Development, or Digital Marketing role. </li> <li>Proven experience in client meeting management. </li> <li>Strong written and verbal communication skills. Confident in leading telephone and video meetings.</li> <li>Experience using CRM (Hubspot), Zendesk, G Suite, Web-conferencing tools (Zoom), and Database tools (Metabase).</li> <li>Creative and intelligent problem-solving.</li> <li>Strong time management and organization skills.</li> <li>University degree preferred.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Medical, Dental &amp; Vision insurance (after 30 days).</li> <li>Matching 401K (after 6 months).</li> <li>Join an exciting and dynamic company with a strong leadership team and culture.</li> <li>Grow professionally by gaining powerful experience managing relationships in the digital marketing space.</li> <li>Have the opportunity to contribute and directly impact the growth and direction of the company you work for.<br><br> <br> </li> </ul><p><strong>Who We Are:<br></strong><br>GaggleAMP was the first company in the Employee Advocacy space and has led the field in terms of innovation and customer satisfaction. We consistently achieve double-digit year-over-year organic growth in an expanding market. GaggleAMP is almost 9 years old and has bootstrapped its way to a profitable growing business the old-fashioned way: through real customers and real revenue.</p> <p>We are a values-driven company. What does that mean? Our CEO <a href="" rel="nofollow noreferrer noopener" class="external">wrote</a> about this and listed our values -- please read this before you apply.<a href="" rel="nofollow noreferrer noopener" class="external"></a></p><br>By joining our team, you will be part of a growing, world-class team that is passionate about what we do, our customers, and employee development.<p><br>GaggleAMP provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. <br></p> Gaggleamp Inc. Boston MA

Customer Success Manager