Customer Success Manager

Description

Do you thrive in a fast-paced environment where innovation meets results? Are you passionate about helping businesses reach their full potential?

As a trailblazing SaaS company in the field service industry, we're at the forefront of change, driving success in one of today's most resilient and rewarding sectors. Our all-in-one platform empowers field and home service businesses with tools to streamline scheduling, dispatching, invoicing, and customer communication - all in one place.

We're looking for talented individuals who are excited to join our mission of making field service a breeze. Here is a glimpse into what it means to be a part of the Workiz team:

Collaborative Environment: We nurture a culture of collaboration and support, where ideas are highly valued, and teamwork is fundamental.

Dynamic Growth: Join a company on the fast track, experiencing exhilarating growth, perpetually evolving, and driving change.

Impactful Contributions: Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it's all about the people. Our customers are at the heart of everything we do.

Who We Need

Are you an experienced Customer Success professional looking for a challenging opportunity to join a fast-paced company that values professional growth and values your input? Look no further! Workiz, a dynamic and rapidly growing organization, is seeking a Customer Success Manager to join our team. With a start-up mentality and limitless potential, Workiz offers a supportive and driven work environment where you can excel while having fun.

Responsibilities

• Develop and maintain strong relationships with a portfolio of strategic customers, serving as their trusted advisor and main point of contact.

• Understand and align with customers' business objectives, providing guidance on how Workiz can best support their goals.

• Proactively engage with customers to understand their needs, identify areas for improvement, and recommend solutions to optimize their experience.

• Collaborate with cross-functional teams, including Onboarding, Product, and Support, to address customer needs, resolve issues, and drive customer satisfaction.

• Identify and capitalize on upsell and expansion opportunities within existing accounts.

• Serve as an escalation point for customer issues and concerns, providing timely and effective resolution while maintaining a high level of customer satisfaction.

• Stay up-to-date with industry trends, best practices, and competitor activities to provide valuable insights and recommendations to customers.

• Analyze customer usage patterns and behaviors to identify at-risk accounts and develop targeted retention plans to mitigate churn.

Requirements

We focus on empowering our team members, valuing each as a long-term investment. Emphasizing the importance of ongoing growth, we are dedicated to nurturing and training individuals, enabling them to exceed expectations in both skills and responsibilities.

Why You'll Love Being a Workizer:

Fuel your passion (and have a blast doing it!): You won't just use a product you believe in, you'll work alongside a team that makes every day exciting!

Collaborative Excellence: We foster a culture of teamwork where exceptional achievers and quick learners can thrive. Together, we deliver impactful results.

Speak your mind! At Workiz, there are no bad ideas. We thrive on diversity of thought and love to see innovation take flight.

Celebrate the culture: Our team is a vibrant mix of backgrounds and experiences. Embrace the richness and learn from each other.

Work-life balance: Find your perfect rhythm with our hybrid model - 3 days on-site and 2 days remote working.

We take our work seriously, but we know how to let loose and celebrate our wins!

Perks

Fuel Up & Unwind: We keep our kitchen stocked with top-notch coffee and a variety of snacks to energize your day.

Four-Legged Friends Welcome: Bring your furry co-pilot to work and join our pack of friendly pups.

Bonding Beyond Desks: We believe in building strong teams, both inside and outside the office with our office book club, catered lunches and office happy hours.

Unleash Your Inner Gamer: Take a break and recharge in our game room, featuring a stocked fridge, a pool table, a dartboard, mini putting green, and gaming systems.

Compensation and Benefits

Market-level compensation based on experience $80,000-$85,000 On-Target Earnings.

Workiz provides a comprehensive benefits package, featuring employee stock options, Medical, Dental, and Vision coverage options, and up to a 4% match on 401k contributions.

Inclusivity Statement

At Workiz, we believe that great ideas come from anywhere. We support a collaborative environment and value open participation from individuals with different ideas, experiences, and perspectives. We believe having a diverse team makes Workiz a more interesting and innovative place to work, and we strive to make Workiz a welcoming and inclusive place for all.

Our Tech Stack

Why Join Workiz?

Hiring process with us:

At Workiz, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative, and transparent.

Why You'll Love Being a Workizer

• You'll actually love the product you work with and the people too:)

• Excellent benefits

• Team players. Rockstars without the ego. Fast learners that work hard and get S* done.

• There is no such thing as a bad idea

• You can grow your career in any direction you choose

• Diversity isn't just a buzzword

• We know how to have fun! Join our surf club, ping pong tournaments, and other spontaneous activities. Oh, and we throw some killer parties.

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.

Compensation

• Market-level compensation based on experience $80,000-$85,000 On-Target Earnings

• Workiz offers a competitive benefits package including employee stock ownership program, up to 70% company paid Medical, Dental, and Vision and 4.0% 401K match