Customer Success Manager - Wholesale- Midwest

Customer Success Manager

• Wholesale- Midwest

Job Description

Location: Preferable to reside in Chicago, Milwaukee, or Minneapolis/ St. Paul

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brands-and so does the rest of the world. In fact, million of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform - so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

B2B Customer Success Manager for KCP Wholesale's Channel will sell branded towel, tissue, PPE, and manufactured wiper products of KLEENEX, SCOTT, COTTONELLE, KLEENGUARD, and WYPALL to the Office Building, Healthcare, Education, Lodging, Manufacturing, and other end user markets via redistribution. Engaging collaboratively with KCP's wholesale partners to leveraging our program with key redistribution partners is key to success. This role will identify end user needs and create new sales growth for our billion-dollar brands.

Key Accountabilities:

• Achieve KCP net sales and profitability objectives in a designated book of business, by developing new relationships with local and regional-specific Redistributors and End Users

• Use technical product and platform knowledge and functional support skills, to develop and execute business strategies and initiatives, realize product category volume and profitability objectives, generate new business, and create an exceptional customer experience using advanced remote/digital selling skills

• Execute Business Plans and drive top line growth with existing redistribution customers through new End User customers and continued penetration of existing accounts

• Ensures an exceptional customer experience, for potential new redistribution and End User partners, as a trusted advisor by engaging end users to understand their business needs, share insights, promote innovation, and build/maintain an active opportunity pipeline

• Updates and maintains territory performance through effective use of CRM and reporting tools

• Ongoing collaboration with outside sales professionals to drive end user growth and customer loyalty

• Engages end user redistribution contacts to generate new account opportunities and collaborates with distributor sales team to meet growth goals for new business

• Creates awareness and demand for products and platforms, and builds customer capability, through virtual training webinars and joint calls

• Retains current business, improves, and upgrades current product mix and launches new product and platform innovation with key end users

• Collaborates across region and channel teams to achieve targeted profitability, growth and retain goals

• Acts as a single customer contact for product recommendation, policy application, sample requests and value-added support

• Achieve sales & operational objectives of Digital Sales Team (calls, videos, etc.)

• Participates in KCP Sales and development programs/meetings to ensure end users have up-to-date knowledge on KCP products, programs and platforms

• Proactively seeks feedback and guidance from team leader, peers, customers and cross-functional teammates

• Embraces and models One K-C behaviors and Culture of Accountability

Minimum requirements:

• 3+ years of sales experience

• B2B and/or end user/distribution/redistribution experience a plus but not required

• Proven track record of exceeding sales targets and financial metrics

Preferred experience:

• Use of CRM Tool (i.e. SFDC)

• Work independently to create and drive compelling strategic business plans while working in a team-selling environment

• Demonstrated success in managing sales opportunity pipelines and lead management

• Communicating across organizational teams and functions to drive results and customer satisfaction

• Knowledge of distribution channels and targeted segments (Manufacturing, Offices, Healthcare)

• Identifying problems and trends, drawing connections between data, and resourcefully taking action to solve problems and drive results

• Ability to explain and articulate relevant business and technical trends to internal and external customers

Business Skills:

• Business and Financial Acumen

• Strong phone presence and communication skills

• Phone selling and customer management skills

• Well-developed collaboration and communication skills

• Business Planning and Tactical Execution. Including profitability scenario analysis, setting sales strategy and driving initiatives

• Building and managing internal and external customer relationships

• Building a Business Case and problem-solving skills

• Effective negotiating and conflict resolution skills

• Conduct virtual webinars and training sessions

• Should be expert in using CRM software and other common computer software such as Power Point, MS Word, Outlook and MS Excel

Total Benefits

Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 - when prompted for employee ID, say "OTHER CALLER" - or kcchrprod@service-now.com for assistance. You must include the six-digit Job # with your request.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

Grade 11 KCP Sales

Primary Location

No K-C Work Site

• IL

Additional Locations

No K-C Work Site

• Chicago Metro Area, USA-REMOTE-MN, USA-REMOTE-WI

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time