As a Customer Success Manager, you will work closely with our top customers to retain and expand their business with TrackVia. Your objectives will be to provide insight to their current account usage, application performance, and educate them on what features/functionality TrackVia can provide to their business processes. You will form strong business relationships with our top accounts and ensure they are receiving top-notch customer service.
What you will do:
Prioritize and deliver on the highest value items for our customers
Stay up to date with product offering and convey best practices
Visit customers to build relationships and drive value as a trusted advisor
Provide account health checks to customers on a rolling basis with the goal of driving adoption, identifying expansion, and discovering additional opportunities
Define short, mid, and long term goals with your clients and create joint success plans to realize objectives
Follow the appropriate escalation process to create and execute plans for at-risk accounts
Continuously self-educating on your clients' verticals/markets
Strong Project Management Skills
Sound understanding of relational database principles
Excellent written communications: clarity, brevity, grammar
Excellent verbal communications: articulateness, patience, listening skills
Previous experience with account, client, or customer success management
Advanced Excel and PowerPoint Skills
Formulas, charts, reports
Strong mathematical skills (statistics, finance, logic)
Ability to form business relationships
Ability to travel up to 25%
Bachelor's Degree required
Microsoft Access, MySQL, or similar
Database architecture (entity relationship diagrams)
TrackVia is the only true low-code application platform in the cloud that specializes in streamlining and mobilizing critical operational processes and field workflows. The TrackVia platform allows businesses to rapidly create custom web and native mobile applications that unite executives, managers and workers with all their data, processes and collaboration in one environment accessible on any device. More than 800 businesses rely on TrackVia, including Honeywell, General Electric, DIRECTV, Brinks and others. Learn more at http://www.trackvia.com.
TrackVia is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.