Tint San Antonio , TX 78201
Posted 1 week ago
About TINT
Hi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business value.
Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to cultivate communities and scale impact to create awareness, engagement, and loyal customers.
TINT is headquartered in the heart of beautiful downtown San Antonio with global offices in Poland and the UK.
About the Role
We're committed to helping our customers achieve success with TINT, and our most successful customers rely on our programs and team. You'll play a key role in ensuring our customers get maximum value from our solutions. Our success program is tailored to each customer's unique needs and strategic objectives.
At the heart of this are our versatile Customer Success Managers. We seek naturally curious professionals, problem-solvers driven to exceed customer expectations through exceptional service and strategy.
In this role, you'll foster strong relationships at all levels, deeply understanding customer needs. Your business acumen and strategic mindset will navigate complex organizations, driving growth and satisfaction.
TINT is looking for a Customer Success Manager (CSM) to ensure that our customer base receives a first-class experience. The CSM serves as the main point of contact for the customer once the sales team closes a new account. Every new customer starts their TINT journey with the CSM providing a thorough onboarding experience. Throughout the entire lifecycle of a customer, the CSM will be dedicated to ensuring our customers are wowed by our product, services, and our team as well as delivering strategic support to help them achieve their business goals.
An ideal candidate for this position is an excellent communicator, a constant learner, an out-of-the-box thinker, empathetic, technically minded, and unflappable. To succeed in this role, you must be able to thrive in a highly interactive and innovative start-up environment. Success in this role is measured by customer and employee sentiment, retention of business, and growth of customers through their business objectives. This position reports to the Director of Customer Success.
Requirements
Your Impact
Desired Skills & Experience
Benefits
This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.
*No visa sponsorship is available for this position*
Tint